• Report: #216317
Complaint Review:

US Airways

  • Submitted: Tue, October 17, 2006
  • Updated: Thu, November 02, 2006

  • Reported By:Troy New York
US Airways
usair.com Charlston, South Carolina U.S.A.

US Airways , charged my bank account double for their mistake Charlston South Carolina

*Consumer Suggestion: Actually.....Expedia ISN'T the one responsible for payment

*Consumer Comment: I think your complaint should be with expedia.

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Due to unfortunate circumstances I had to fly my husband and his family from New York to Tampa Florida this week for 5 days. I booked the flights on Expedia, 2 seats for my husband and his brother on Delta and 2 seats for his sister and her daughter on US Air.

When his sister arrived at the US Air customer service area they could not find her booked and paid for flight, dispite the fact she had the itinerary from Expedia with her. Apparently, US Air called Expedia and got her on my husbands flight on Delta.

The same day I noticed on my online bank statement that my account was charged $797.40 twice. Initally I thought it was an authorization charge, that hotels love to charge, and would be charged back to my account in a couple of days, until I decided to call US Air.

After 3 hours on the phone with Expedia, US Air, Delta and my bank I have been informed that this is an "accommodation fee". They explained to me that because they quickly accommodated his sister on another flight, that this is worthy of another $ 797.40 charge, on top of the flight charge that US air will forward to Delta for their flight taken.

I almost fell off of my chair, I couldn't believe what I was hearing. I screamed, yelled, and fought with them for hours and nothing. I'm out almost $ 800.00 because the idiot customer service rep at the airport couldn't find my paid for flight. I can't believe that losing a reservation and making me pay for it again is considered accommodations to these morons.

If anyone has had the same experience, please let me know. I have never heard of this before in my life!!

Troy, New York

This report was posted on Ripoff Report on 10/17/2006 07:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/us-airways/charlston-south-carolina/us-airways-charged-my-bank-account-double-for-their-mistake-charlston-south-carolina-216317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Actually.....Expedia ISN'T the one responsible for payment

AUTHOR: J - (U.S.A.)

Your flights were booked through Expedia, but you are billed by the airline. The only thing Expedia charges is a 5.00 booking fee per passenger. You need to get the refund from the airline.
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#2 Consumer Comment

I think your complaint should be with expedia.

AUTHOR: Leticia - (U.S.A.)

Somehow your flight got lost between their computer and USAir since you book with them and not USAir.

The customer service rep was not inept for not being able to find what was not there. Expedia getting them onto another flight with a different airline says to me that it was a problem on their end and not on the airline.

You should keep on them about these charges to get them refunded to you since it was their mistake and not yours or the airlines.

You will need to keep on them though as they will try to get around this. But this is on them as they were the ones who took the money and did not deliver what was promised by putting your family members onto the flight provided by USAir.

Good luck.
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