Complaint Review: USAA Auto Insurance
USAA Auto Insurance Scam,lied,overcharged, changed policy, purposely ignored, San Antonio, Texas
In June of of 2012 I was leaving for tour with 2 months left on my auto policy and needed it pro rated because my car would be in storage.
After dealing with this issue for months I was told I had to pay the entire balance before it could be prorated. I went ahead and cancelled it and paid the remainder.
Now that I'm back home I need another policy so I get a policy online. Low and behold I'm on a time out with USAA and now I have to pay 30% up front and setup automatic bill payments (because of my cancellation).
I'm reluctant to do this but I go ahead anyways they've always been good to me. As I complete the process I get a message saying that a USAA rep must complete the order and to call them. (at this time they've already taken 30%).
Once on with a rep she informs me that there is no policy but she sees that they've taken the money and set up automatic payments. This doesn't fly well at all with me. I speak to a manager who tells me she will walk through a new policy with me.
I tell her that I want the exact same policy that I had 6 months ago(which includes roadside assistance) she puts it through but now my 30% down will cost even more and they setup another withdraw from my account. Thank God it's finally over I have insurance again and can stop dealing with this nightmare.... Wrong!!
Yesterday while on campus I come to my car and it has a flat, but I'm having trouble removing the spare I call roadside assistance they inform me that I don't have it on my policy I was furious and stranded. My first 6 month policy was $350 it skyrockets to almost $500 and nothing has changed no tickets or wrecks (I think it's because I had to cancel one of my policies) how the hell do I not have the roadside assistance.
Spent over an hours getting the run around and placed on hold 20minutes at a time. Passed back and forth to claims, and policy services. Complete nightmare they have really gone down the drain.
I had the policy cancelled that day and requested a full refund of my 30% today they can't tell me what the amount of the refund will be. And state that it won't be sent until after September 18th 2012.
This company is scum I don't know why my father would let me sign us with these people. I will be convincing everyone in my military family to leave USAA.
This report was posted on Ripoff Report on 08/22/2012 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/usaa-auto-insurance/san-antonio-texas-78288/usaa-auto-insurance-scamliedovercharged-changed-policy-purposely-ignored-san-antoni-930888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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