Report: #114560

Complaint Review: Van Ru Credit Corporation

  • Submitted: Mon, October 25, 2004
  • Updated: Fri, November 14, 2008
  • Reported By: Kyle Texas
  • Van Ru Credit Corporation
    1350 E. Touhy Avenue, Suite 300E
    Des Plaines, Illinois

Show customers why they should trust your business over your competitors...

This collection outfit uses abusiveness and threats to collect debts. They do nothing to verify the validity of the debt, but they simply operate as loan sharks. When I took out a student loan years ago, Van Ru took over debt collection.

They harassed me at work. They harassed my employer. They harassed my family members and they are untouchable by the law. When I complained about Van Ru and the Texas Guaranteed Student Loan Corporation, the Attorney General of Texas protected them. Legislators protect them too even though Van Ru and the Texas Guaranteed Student Loan Corporation both employ crooked and abusive collection techniques.

Texas, like California is debtors paradise, BUT the only exemption to fair treatment for debtors goes to student loan lenders. They have been given outrageous powers by the United States legislators (even worse than the IRS abuse of previous decades).

I would be glad to tell my story to the right reporter who hates to see rip offs and scams and scam artists skate above the law.

Warn your friends.

Company information:
Van Ru Credit Corporation
1350 E. Touhy Avenue
Suite 300E
Des Plaines, IL 60018

Austin, Texas

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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This report was posted on Ripoff Report on 10/25/2004 06:19 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Laurie - (U.S.A.)

go to They have Van Ru listed as one of the 300 top worst FDCPA violators.
Its a consumer advocate website specializing in Collection Agencies.

Collection agencies do not want you to know about this site because it exposes all the illegal tactics they use.


Read up on the Fair Debt Collections Practice Act - Federal Laws Van Ru is required to follow and obviously does not.


Just because you are not happy with the school/curriculum does not give you the right not to pay it back. That argument is with the School and has nothing to do with the student loans.
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#2 UPDATE EX-employee responds

rates being jacked up... ha ha ha

AUTHOR: Sam - (U.S.A.)

are you not aware that rates on staffords are all adjustable until they are consolidated? at that point they are locked in for the life of the loan. please if you are going to make claims thinking you know what you are talking about please do the research, so you dont sound like and idiot to people who know the laws...
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#3 Consumer Comment

Of course you would say that - you are an ex-employee!

AUTHOR: John - (U.S.A.)

This is in response to "Christian". First and foremost, you obviously have not read the newspapers about the recent scandals involving "payola" with college financial aid departments and student lenders. I know a person at my work who recently reviewed his Stafford docs and discovered his interest rate had been jacked up (totally illegal but many servicers do this to get more money).

Also, I suspect you have made quite a bit from commissions, as all collection agency reps are paid at least in part on commission. I do wonder how many people you "bent the rules" with. A collection rep, on the condition of anonymity, was quotes as once saying to a news outlet "Collections is a contact sport, and debtors can expect to get beat up every so often. They deserve it."

Sorry, but everyone deserves dignity, and if your college doesn't provide a quality education, I don't believe you should have to pay.
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#4 UPDATE EX-employee responds

Van Ru

AUTHOR: Christian - (U.S.A.)

First you said:
"When I took out a student loan years ago, Van Ru took over debt collection."
then you said:
"They do nothing to verify the validity of the debt"

Your statements verified the debt.

Van Ru didn't get the debt until you went a minimum of 2 years without payment or contact with the lender.

According to the law and the terms of your agreement, you are required to pay the debt. Failure to pay results in collection activity.
What your letters fails to address is that your nonpayment resulted in the calls you now complain about.

You said:
"I would be glad to tell my story to the right reporter who hates to see rip offs and scams and scam artists skate above the law."

You promised to pay for a loan for your education.
The loan was given and you spent at least two years refusing to pay the debt.. which put it in collections as per the terms of the agreement.
You are now complaining about calls demanding that you make good on your promise.
The rip off and scam seems to have originated from your refusal to honor your part of the agreement.

If, as your letter suggests, you are opposed to rip-offs and scams, provide the promisary note which proves the debt has been paid.
If you haven't as yet paid the debt, you are guilty of the same behavior you claim to dislike.

Think about it,

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#5 Consumer Suggestion

Van Ru still @ it! I filed complaint With Illinois Attorney General

AUTHOR: Angelika - (U.S.A.)

Same story... No validation of debt, snotty, unprofessional callers who are very vague and shady.

I filed extensive complaint with Illinois Attorney General today, 11 June 2005 when the so called "Director of Litigation" refused to fax letter proving validity of debt.

AK/Louisville, KY
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#6 Consumer Suggestion

Send a Cease Communications Letter

AUTHOR: Danielle - (U.S.A.)

If you send a cease communications letter (do an internet search) to Van Ru by certified or registered mail (no return receipt) they must comply. If they do not then they are in violation of the Fair Debt Collections Practices Act and you are entitled to $1000.00 off of your debt (the fine they have to pay for the violation). I have had a horrible situation with them and got an attorney through legal aid. Apparently it is cheaper for them to pay the fine (your $1000.00 off) than to litigate it.

Check with an attorney who handles FDCPA cases. Van Ru has been found guilty of violating these laws several times.
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#7 Author of original report

Response to Helen from original poster


Hello Helen,
Thank you for your response.

Now, herein lies another problem. The BBB - (Buddies in Business Bureau) is nothing more than a front to appear to the public as a sympathetic consumer outfit. Don't fall for it.

Many times I have sent complaints to the BBB in Austin (managed by a crooked Austin lawyer).

Complaints go nowhere and the busines always wins. Go figure.

Sorry but the BBB is rigged and is NOT in favor of consumers at all. That is just their camouflage, especially in Austin, Texas. They are terrible!!!!
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#8 Consumer Suggestion

Collections Agencies Legalities

AUTHOR: Helen - (U.S.A.)

If you tell a collection agency "not to call you at home, work or neighbors" they are legally obligated to comply. Notify your better Business Bureau.
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