• Report: #617580
Complaint Review:

Verizon Communications

  • Submitted: Fri, June 25, 2010
  • Updated: Fri, June 25, 2010

  • Reported By: Sunny — Coppell Texas United States of America
Verizon Communications
9999 Technology Blvd W Internet United States of America

Verizon Communications Bate and swift, Internet

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BBB complaint
June 7, 2010

Thank you for referring the complaint of blank, concerning account blank to our office for review. We appreciate your bringing this matter to our attention. 

In the complaint, Ms.  blank expressed concern about Verizon a billing issue with the Verizon FiOS service. 
The FiOS Data was connected on 4/14/2010 and there are no notes about a 1st month free offer. The account also shows no contact by the customer about this account since it was activated. There is no call history. Verizon tried to call the customer on the contact number  and the number says the call can't be completed as dialed. There was another contact number listed in the Verizon system,  but when called say it is not in service. A letter was sent to on June 7, 2010 with a contact number for any further questions or concerns. . [continued below]....
We trust this information will assist you in closing this complaint.

Thank you,

Cam Woody
Verizon Customer Advocacy

All lies I was connected but then the router went down had to wait a 4 days. I was charged 85.24 for full month and half month. Internet stated that it was free for the first month. I called about the email stating that I am being billed 85.24 of course Verizon customer service never records it. The representative told me to call back after the bill has been received. Then suddenly I end up on an automatic payment option. I never receive a call after a BBB complaint 

This report was posted on Ripoff Report on 06/25/2010 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-communications/internet/verizon-communications-bate-and-swift-internet-617580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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