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Report: #1441645

Complaint Review: VERIZON - NEW YORK NEW YORK

  • Submitted:
  • Updated:
  • Reported By: Dave — COMMACK United States
  • Author Confirmed What's this?
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  • VERIZON 140 WEST ST NEW YORK, NEW YORK United States

VERIZON VERIZON COMMUNICATIONS, COMMUNICATIONS PRICE GOUGING, REFUSED TO RENEW MY LOYALTY DISCOUNT UNLESS I SWITCHED TO FIBER NEW YORK NEW YORK

*Author of original report: SEE AUDIO TAPE

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VERIZON FOR THE PAST 2 YEARS GAVE ME  A LOYALTY DISCOUNT ON MY HOME PHONE BILL.

RECENTLY MY PHONE BILL JUMPED FROM APPROX $35 A MONTH TO $71 PER NONTH.

RECENTLY IN A TAPED CONVERSATION I WAS TOLD BY A VERIZON REP THAT THAT THEY WOULD NO LONGER HONOR THIS DISCOUNT UNLESS I SWITCHED FROM COPPER WIRING TO FIBER.

THE PROBLEM WITH THAT IS I LIVE ON LONG ISLAND AND IF THERE IS ANOTHER STORM LIKE HURRICANCE SANDY THEN I WILL HAVE NO PHONE SERVICE SINCE FIBER DOES NOT CONDUCT ELECTRICITY. COPPER WIRING DOES WORK IN THESE TYPES OF STORMS.

BATTERY BACK UP IS NOT AN OPTION BECAUSE IT ONLY LASTS A CERTAIN AMOUNT OF HOURS AND THEN IT NEEDS TO BE RE-CHARGED. IF THE POWER IS OUT IN MANY PLACES IN MY AREA THAT WILL BE VERY DIFFICULT TO DO.

VERIZON EVIDENTLY DOES NOT CARE ENOUGH ABOUT IT'S CUSTOMERS.

MY COUNTY LEGISLATOR AGREES THIS IS PRICE GOUGING AND SAYS THE SAME THING HAPPENED TO HER.

THE FCC REP ALSO AGREES WITH ME.

A COMPLAINT WAS MADE TO THE FCC AND THE MATTER HAS NOT BEEN RESOLVED AS OF YET.

This report was posted on Ripoff Report on 05/05/2018 12:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon/new-york-new-york-10013/verizon-verizon-communications-communications-price-gouging-refused-to-renew-my-loyalty-1441645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

SEE AUDIO TAPE

AUTHOR: Dave - (United States)

POSTED: Sunday, May 06, 2018

SEE AUDIO TAPE

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