Complaint Review: Verizon Wireless - Internet Internet
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- Author Not Confirmed
- Verizon Wireless Internet United States of America
- Phone:
- Web: www.verizonwireless.com/
- Category: Cellular Phone Companies
Verizon Wireless Rip Off Lies False Advertisment , Internet
*UPDATE EX-employee responds: Wirefly?
Show customers why they should trust your business over your competitors...
We were due for an upgrade. We spoke to Aria who told us that we could order our phones using Wirefly and then call when we get the first bill and have the "upgrade fees" removed. After speaking with Aria at Verizon Wireless we decided to stay with Verizon. (We were ready to switch to another company who would drop their activation fee) Now they act as if that conversation never happened. They are flat out lying. If we knew we would have some much trouble we would have left in a heartbeat. Their business practices are poor and their customer service is the same. We feel like we have been taken advantage of and lied to.
This report was posted on Ripoff Report on 11/05/2012 05:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/internet/verizon-wireless-rip-off-lies-false-advertisment-internet-965143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
Wirefly?
AUTHOR: TeeJay - (United States of America)
SUBMITTED: Monday, November 26, 2012
First of all, I highly doubt this "Aria" you spoke to worked for Verizon Wireless. If she told you to buy from Wirefly, she wold be terminated on the spot. She should sell you on what they have in stock, not a 3rd party.
Also, having worked with VZW in the past, I know that there is basically no way they will get rid of the upgrade fees. Believe me, I've tried. If you called Verizon Wireless Corporate, they will have a record of the call in their systems, since as soon as someone pulls up their account, it automatically timestamps your account with that person's name.
If you have a local VZW corporate store nearby, go in and they can pull up your account to check. But to me, it sounds like you did not speak to Verizon Corporate, but somewhere else.
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