Verizon Wireless ripoff-Service on cell-Phones There is NONE-Stay away-They pass-the-Buck Greensburg Pennsylvania

Obviously you thought that Verizon landline and Verizon Wireless are the same company?

If you get a cell phone and it says that all calls from Verizon-to-Verizon are free it's cellular service! The 2 companies above are just that 2 companies.

Read your paperwork before you jump to conclusions.

I'm am sorry that it happened. Did you call the customer service department and explain what you were thinking?

I hope you weren't rude and screaming about the mistake you made. Remember one can get further with sugar than vinegar.

Even ask if you can split the cost of the overage, or if they would make an adjustment this one time. We do it all the time for customers.

It's far cheaper to take the BAD credit report from Verizon than to pay their rip off rates. I was told by the sales rep at CIRCUIT CITY that ALL calls from and to VERIZON were free. My friend who travels on his job, bought a family plan so I could keep an eye on his dog and house.

He had DIRECT pay set up and thought the charges were for ROAMING charges. Found out, Circuit City LIED and Verizon land line calls are not FREE. The bill came to $210 and $180 for two months. We are switching companies and not paying anymore bills to VERIZON.

The credit rating companies place the lowest priority on bad debts to cell phone companies. We are choosing to say, SCREW VERIZON and taking the hits on quitting. I am going with, Crickett phone company and he already has SPRINT.
Paul in Pittsburgh's HISTORIC South Side.

Update: The store location in Greensburg (westmoreland mall) just has extremely poor service: I contacted there main office, a supervisior (Peggy Nickles) helped fix the problem. They replaced all 3 phones with new flip phones (Lg VX 3200). It go's to show you need to deal with the right person, sometimes it is a pain, but that is life.
In todays world customer service is a problem, there is very little out there, if you find some be gratefull. The phones work extremely well we tested them now for over 3 months, to note there was no cost for me in replacement, just a new agreement. Thank You for people like Peggy Nickles this lady went out of her way to handle the problem she needs a raise.

You nailed it on the head! When you sign a contract with someone, you take the risk that it may not come through...when they signed the contract with Verizon they took the risk. They put their name on the dotted like...deal with it is all I can say!

And with the quality of products..you're saying that if you go to Sears or Walmart or even Nordstrom, yes it's all new, but that doesn't mean it's quality! You take the risk! So this whole "well I bought it new, it should be perfect" is dumb. Again I say, you get what you pay for.

Verizon offers their low end Motorolla phone and I bought that when I first started with them. I knew it was cheap but it's all I could afford at the time when I needed a phone. I knew that I would get a better quality if I payed more, but I couldn't. So if you don't want to dish out cash, you get what you pay for. When the antenna busted off and some other issues, I knew that it was cuz that's what I payed for.

Anyways, enough about all this. People need to quit acting like childs and take problems in an adult manner. Being a 2 year old in attitude is for...well 2 year olds!

You nailed it on the head! When you sign a contract with someone, you take the risk that it may not come through...when they signed the contract with Verizon they took the risk. They put their name on the dotted like...deal with it is all I can say!

And with the quality of products..you're saying that if you go to Sears or Walmart or even Nordstrom, yes it's all new, but that doesn't mean it's quality! You take the risk! So this whole "well I bought it new, it should be perfect" is dumb. Again I say, you get what you pay for.

Verizon offers their low end Motorolla phone and I bought that when I first started with them. I knew it was cheap but it's all I could afford at the time when I needed a phone. I knew that I would get a better quality if I payed more, but I couldn't. So if you don't want to dish out cash, you get what you pay for. When the antenna busted off and some other issues, I knew that it was cuz that's what I payed for.

Anyways, enough about all this. People need to quit acting like childs and take problems in an adult manner. Being a 2 year old in attitude is for...well 2 year olds!

You nailed it on the head! When you sign a contract with someone, you take the risk that it may not come through...when they signed the contract with Verizon they took the risk. They put their name on the dotted like...deal with it is all I can say!

And with the quality of products..you're saying that if you go to Sears or Walmart or even Nordstrom, yes it's all new, but that doesn't mean it's quality! You take the risk! So this whole "well I bought it new, it should be perfect" is dumb. Again I say, you get what you pay for.

Verizon offers their low end Motorolla phone and I bought that when I first started with them. I knew it was cheap but it's all I could afford at the time when I needed a phone. I knew that I would get a better quality if I payed more, but I couldn't. So if you don't want to dish out cash, you get what you pay for. When the antenna busted off and some other issues, I knew that it was cuz that's what I payed for.

Anyways, enough about all this. People need to quit acting like childs and take problems in an adult manner. Being a 2 year old in attitude is for...well 2 year olds!

You nailed it on the head! When you sign a contract with someone, you take the risk that it may not come through...when they signed the contract with Verizon they took the risk. They put their name on the dotted like...deal with it is all I can say!

And with the quality of products..you're saying that if you go to Sears or Walmart or even Nordstrom, yes it's all new, but that doesn't mean it's quality! You take the risk! So this whole "well I bought it new, it should be perfect" is dumb. Again I say, you get what you pay for.

Verizon offers their low end Motorolla phone and I bought that when I first started with them. I knew it was cheap but it's all I could afford at the time when I needed a phone. I knew that I would get a better quality if I payed more, but I couldn't. So if you don't want to dish out cash, you get what you pay for. When the antenna busted off and some other issues, I knew that it was cuz that's what I payed for.

Anyways, enough about all this. People need to quit acting like childs and take problems in an adult manner. Being a 2 year old in attitude is for...well 2 year olds!

Yes it is true that you get what you pay for. But why does a company offer something that is unreliable. Its not like a car. If i spend less money on a used car i go into knowing that i purchased something used and there is a chance it might be junk. I am buying a brand new phone. ANd in my eyes the product shouldnt be offered if it is considered to be the worst. Also i feel it is wrong to judge someone elses situation unless you have been in the same excact situation and went to the same stores as that person did. Some stores have terrible cust service some stores have great cust service. To the person that started this thread i suggest that you close your contract with them and accept the fee. When a sports team signs a player to a contract they take the risk that that person may end up being terible, but the still have to pay that person or release that person and payoff so much of the contract.

In response to Paul, all I can say is come on. First off, try buying a phone that isn't the worst on the market. Quality has it's costs.

I've been with Verizon for several years and the only bump I've had with them was last Oct. when they switched billing systems, I was getting charged too much, but they fixed that no problem.

I've gone through new contracts, new every two, I use my phone as my only source of contact.

And now I guess I have to chuckle about you being owed 120 for loss of wage. I mean, hum...so if I drop my phone and have to make a trip to the store, they have to compensate for my time lost. No, you just need to do it when you're not working. You're the one that took time off work. Sue happy American is all I can say!

All the information I provided is indeed correct. As I know because I am a store technician. My job is to determine if a phone is covered under warranty or needs replacement by the insurance. In your case you should be greatful that it was replaced under the warranty. It could have been the person that looked at the phone was not a technician or trained by the manufacturers to do this type of work or it could be the store manager made an exception as to the status of you account. There are many factors that could have contributed to your "free" replacement. I see this on a daily basis. Some customers bring in phones that will not power on and we are going to take the word of the customer as to what happened to the phone. There are some people that will not mention that the phone got wet somehow..NOW I am not saying that your wife did this or that your a dishonest person, but i am trying to provide consumer information to aviod any problems in the future.

sorry to inform you ricardo but i indeed dropped my phone in the toilet and my wife brought it back to the verizon phone store and the indeed gave her a new phone of the same make and model
no charge,i repeat no charge.. so some suggestions get all facts before you respond with incorrect info

I know it really sucks when your phone breaks or is damaged unintentionally. All VZW phones are covered by a MANUFATURERS warranty. VZW does NOT make the phones. Each manufacturer stipulates what is covered under their warranty or what they consider defective on their product. So if a phone is dropped in a toilet, gets wet and no longer works, is it that the manufacturers fault? No. If there are signs of physical or liquid damage the warranty is void. Trust me, they know if a phone gets wet, even though it doesnt look like it from the outside of the phone, but what about the inside? If they see that a customer was issued a warranty replacement phone and the orginal phone was damaged in anyway, the can infact charge you full retai for the replacement that you received. The only way to replace a phone that has been damaged is by the insurance company. Which works like any other insurance company. You pay a monthly fee and when a claim needs to be filed there is a deductible. I would rather pay a deductible of $50.00 rather that not have insurance and have to pay full retail value for a phone which starts around $140 or paying the termination fee of $175. Remember its not VZW fault that the phn is broken. If you phone is not broken and seems defective, yes we will try to fix the phone. If the person working on your phone is not able to fix it, they will replace it (going by the manufacturer guidelines) with the same make and model. If you are disputing that your phone is covered under warranty and is not replaced by VZW, call the manufacturer directly. Let them kow what is wrong with it..again remember they cann tell if its damaged once they receive it. I hope this clears up some issues as to phone equuipment replacement. As for people being refered to ebay or other sources to get phones, its just a suggestion to save you money.

i had the same experience with the store you are speaking of if it was in westmoreland mall....i will never ever go there again.i went there and also was having problems with my phone and they didnt even want to hear it..they told me to go to Ebay and buy a new one they were so rude!!and acted as if i was a pain in their butts to be there,,so i went down the road to the new verizon wirelss store and got all kind of great help..the one down by that book store on that side also i called the toll free number and threw a fit in which in return the manager finaly called me from the westmoreland mall store and i told him how rude his ppl were and id never go there again but i did get some great servie down the road and aolot of help from the toll free people...a little nagging goes a long way

im sorry to hear about your troubles with verizon.i have only had my phone for a little over a month(model samsung sch-a670) and i dropped it in the toilet well i was suppose to send the phone into the insurance company and pay a 50 dollar deductible to get a new one,but my wife went over to the verizon retail store and they just gave her a new one!!!