Report: #1379091

Complaint Review: Verizon Wireless

  • Submitted: Wed, June 14, 2017
  • Updated: Wed, June 14, 2017
  • Reported By: Sharon — South Jordan Utah USA
  • Verizon Wireless

    Nationwide
    USA

Verizon Wireless Added VZ Navigator without my permission Nationwide

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Back in March of 2013, my husband upgraded his phone.  I discovered in the fall of 2017 that we had been charged a $4.99 VZ navigator fee each month.  I was telling my son that I was upset over it and the fact that I hadn't noticed it.  He let me know that when he was a salesman for Verizon, that they were told to add this to people's accounts to make a greater profit.  It was done without customers knowing.  I was so mad that Verizon would cheat people.  I called Verizon and they offered me a $15.00 refund which was a joke.  I refused to take it.  Of course, they said I should have been responsible to find the up-charge.  I don't think I should be held responsible when a company is dishonest and charges me for something we did not add to our account.  I would have never know of this dishonest practice Verizon has if my son  hadn't worked for Verizon.  Shame on you Verizon!!!!

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This report was posted on Ripoff Report on 06/14/2017 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-wireless/nationwide/verizon-wireless-added-vz-navigator-without-my-permission-nationwide-1379091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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