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Report: #1199309

Complaint Review: Verizon Wireless - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Kate — Harrisburg Pennsylvania
  • Author Confirmed What's this?
  • Why?
  • Verizon Wireless Nationwide USA

Verizon Wireless Data Usuage Scam and unauthorized contract renewal nationwide Nationwide

*Consumer Comment: I am having the same problem Verizon data usage

*General Comment: Data...

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I purchased Verizon Wireless October 2013. It was fine initally, then little by little my data usuage was going up. Around July/August 2014 it really started going up and I started incurring overage. Then in October, when my contract expired, my usuage went up to about 8gb, by December 2014 it went up to almost 12. In one year went from 2 gb to 12gb! I do no gaming,etc., just surfing the net.

I called Verizon in October 2014 and told them something is wrong on their end because there was no way I was using so much data since I was doing the same all along. They said they would check into it and get back to me, and would give me 2gb free and  $10 toward basic charges for the problems I was incurring. November 2014, same problem- went up even higher even with the 2 free gb. I called again- same spiel- they would get back to me, again never did. By now my bill is up to $155/mo for one little computer surfing the net. At the end of December I checked my usuage, it was 7.2, so I again upgraded to 8 and backdated to prevent overage, when I was done I checked to make sure it took and found my usuage went up to 9. At that point I suspended my service and unplugged my device. Today January 4, 2015 I called again, was put on hold numerous times for a long period, spent at least two hours on the phone. They told me it was facebook using my data. They also told me that when they gave me the 2 free gb that I agreed to a contract renewal, which I absolutely had not done and I just about flipped. I told them to discontiue my service and they said I would have to pay an early termination fee or pay back the 2 gb & $10/mo. I will not pay it- they said they were giving me that for my trouble! Everyone who works for verizon is an out and out liar. The company has no morality. They will see me in court.

This report was posted on Ripoff Report on 01/04/2015 12:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/nationwide/verizon-wireless-data-usuage-scam-and-unauthorized-contract-renewal-nationwide-nationwide-1199309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

I am having the same problem Verizon data usage

AUTHOR: lucilma - ()

POSTED: Friday, January 16, 2015

I am having the same problem with verizon. We started using 2 gigs of data a month when we first got our phones and now we are using 20 gig and it is not enough according to verizon.

I have done many compaints to them and they also offered me free gigs and $25  credit to my account , the same month i got the credit  they said I went  over  the data usage again and I had to pay $50 more . Data usage Its being going up every month since last year, we have not changed our way of using the phones , why are we using more data ? We have wifi at home.

 I am willing to get together with other people going through the same  problem with verizon to see what can be done, we have  4 contracts and cant get out of it till the end of the year.

 

Luci 

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#1 General Comment

Data...

AUTHOR: Tyg - ()

POSTED: Wednesday, January 14, 2015

 Sorry but Verizon IS correct in that FaceBook eats a TON of data. As someone who deals with cellphone issues, I cantell you that FB is the BIGGEST data offender. It is always trying to connect and update. Each time it does this it uses DATA!!! In fact FaceBook is known as a "Phone Killer". So it WAS you usage of FB and YOUR need to keep in constant contact with FB that ha caused this. FB is attempting to connect and update EVERY 10 SECONDS!!!! So in just one min, FB will have checked for updates FIVE TIMES!!!! if you do not wish these data charges THEN REMOVE FACEBOOK!!! You will see your data use DROP drasticaly!! Save FB for the home computer or laptop. Keep it off of your phone and this should ease the data charges. YOU cant be mad at Verizon BECAUSE YOU USE FB!!!! Verizon DID NOT use that data and YOU DID!! That is all your complaint is, YOU used the data up and hold Verizon responsible for YOUR use.

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