Verizon Wireless does not honor representatives promises Nationwide Nationwide

On October 20th I paid my Verizon Bill for services rendered Oct 23-Nov - Verizon Bills you in advance of the survice.

On October 26, I ported 4 out of 5 lines to a new carrier.

On October 31 I called customer service to cancel the remaining line and close the account.  As I closed the account, I asked the representative what my final bill would be.  He stated that with the refund from the services not used, and the application of the termination fees, that the remaining amount due would be just over $100.  He could not give me a firm figure on the amount that would be due in November, but said that if I sent $110. that any amount over paid would be refunded to me. I asked him if this amount covered all the lines on this account, and he assured me that it did.

On November 10th I received a bill in the mail for $289.08 (my normal monthly amount) I looked at the date of the bill (Oct 23rd) and figured it was sent out before my conversation with the rep on October 31st.

On Novermber 18th I sent the agreed apon $110

On November 26th I received an e-mail from Verizon, stating that I owed over $500!!!

On November 27th I called Verizon's customer service who explained to me that the refund was applied to my November bill (which I should not have been billed for, since they bill in advance of their service) And that the bill I just received was the total of the cancelation fees. I tired to explain to the representative the discussion held on October 31st. but they insisted that I had received the overpayment refund against my November bill, and still owed the rediculous amount. I then spoke with a supervisor who continued the same mantra, and included that I talk to billing about setting up a payment plan for the remaining amount.