Verizon wireless Lied to us about insurance for phones Nationwide

 Verizon wireless sold us insurance for our phones. We were paying over sixty dollars a month for this insurance. We were told if anything happened to any of our phones, broken, lost, stolen or defective, that we would get a free phone overnighted to us. This turned out to be a lie. Evidently, if the phone is broken, there is quite a steep deductible, and Verizon has nothing to do with taking care of the problem. They shove you off to Assurion where you have to fill out a lot of paperwork, pay a steep deductible and then wait around for them to process the claim. Meanwhile, you are left with no phone. When we bought our insurance there was no mention of deductibles or a third party that we would have to deal with. On top of all their lies about insurance, we found out that the phone that we wanted help with has a manufacturing defect that causes the screen to break. We should, since this is a manufacturing defect, be eligible for a free phone overnighted to us. Instead they categorize this as an accident, so they can make money off of it. If we do get another phone of the same kind, it will most likely crack, too. And again we will be dealing with a third party, and paying a high deductible. Some racket you got going on Verizon. Sell bad phones that you know are defective, but make people pay deductibles to get another phone which will most likely have the same problem.