Report: #1156160

Complaint Review: verizon wireless

  • Submitted: Fri, June 20, 2014
  • Updated: Fri, June 20, 2014
  • Reported By: nbprincess — yucca valley California
  • verizon wireless


verizon wireless poor customer service Nationwide

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i signed up for a 2 yr contract with verizon wireless in march of 2014. I purchased a brand new LG G2 cell phone.

3 weeks into the contract the phone starte to overheat and drain my battery in less then 2 hrs when i was never using it.  I called verizon they sent me out a CPO G2 1 week later i got the phone , i plugged it in,  after it was fully charged i unplugged it again, placed it next to my bed , I had set my alarm to wake me i woke up bt without a alarm, i noticed the phone was completely dead and hotter then heck. i called verizon again they sent me out phone 2 this time the phone was cracked so i sent it back, they sent me out phone 3 it worked for a good 2 weeks and again the phone was over heating, battery life drained, apps not responding including text messages.

again i called verizon now i am furious cause i needed my phone for work, they sent me out phone #4 it worked for a few weeks, then all of a sudden text messages stopped, phone was getting to the point it was going to melt, the battery went from 100% to 30 % in less then a hr. I called verizon again spent 3 hrs on the phone with them, they did not know what was happening. they told me to do a factory reset so i did as i was doing a factory reset i noticed on the net that there was a bug on the KIT KAT 4.4.2  I immediately called verizon after the factory reset spent another 2 hours on the phone with a rep who said oh since this will be your 5th phone we will do this as a 1 time favor and put you in a diff make n model phone.  total of 5 hours was spent on the phone this am with a rep they could not place me in a diff make n model and said oh i am sorry there is nothing we can do.   

I get a message saying they had fed exed a CPO G2 to me again. WTF!!! Does verizon NOT UNDERSTAND that the 4.4.2 OS is burning the phone up and destroying it??  So tonight as i am watching tv i notice my phone was at 88% i go to get dinner and come back and my phone is at 54%. My wifi is off, google is off, locations is off, batteryt saver is on and m display is at 25%.

Verizon does not care about its customers all they want is our money.  I need a working phone not a POS that is going to keep burning up and i should not have to go thru 5 phones in less then 3 months.


One pissed off customer

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This report was posted on Ripoff Report on 06/20/2014 12:20 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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