Complaint Review: Verizon Wireless - Nationwide
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- Author Not Confirmed
- Verizon Wireless Nationwide USA
- Phone: 1800-922-0204
- Web: Www.verizonwireless.com
- Category: Cellular Phone Companies, Cellular Phone Companies
Verizon Wireless Very poor, and unprofessional customer service, convinced authority figures don't exist to help solve your problem. Boynton Beach Nationwide
*Author of original report: comment
*General Comment: Insurance...
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I am a loyal and long standing customer with Verizon Wireless. I am on a family plan with my parents, and we always pay on time. For the last year 1/2 I have been having non-stop issues with the phone/service. I have called Verizons customer service every time, and had it documented. I was convinced at first it was a phone issue. I had the Samsung S4 mini at the time. I was talked into upgrading to the new S5 for a 50$ deal due to my service issues that were going in for quite a while. Little did I know that I was to get duped into signing another 2 year contract and paying the full two year price. Now that was a year ago. Today is 7/172015. I'm convinced it's a network issue. I called verizon again today. As usuall the service rep " HANDELED" me like a professional wall street sales man or something. That's the customer service I always get. They'll do everything possible not to credit you or get you a new device. So if that's what you need give up. It's been over a year. I hope something good can come out of this.
This report was posted on Ripoff Report on 07/17/2015 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/nationwide/verizon-wireless-very-poor-and-unprofessional-customer-service-convinced-authority-f-1242539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
comment
AUTHOR: - ()
SUBMITTED: Friday, July 17, 2015
Ease up buddy. Number one I nut shelled a year and a half of problems In a paragraph. Number 2 I do have insurance. If you have a question I would be happy to answer it, but do NOT go on attack mode. I am an honest customer. I'm not looking for any free products. That's why I'm resorting to this. Act professional.
#1 General Comment
Insurance...
AUTHOR: Tyg - (USA)
SUBMITTED: Friday, July 17, 2015
This is WHY you buy insurance. 99% of ALL cellphone problems are software related. Meaning software or an APP was downloaded and it causes issues. If YOU dont have insurance then THAT is on you!! NO CARRIER is going to just GIVE YOU a new phone. Not at what a smart phone costs. Smart Phones START at $600.00 and thats a low end phone. AT BEST they MIGHT send YOU a refurbished phone. The problem is that when YOU got the phone it was just fine, it was ONLY during YOUR use of the phone that it has gotten to the condition its in. THAT IS ON YOU!!! Heres a NOVEL idea, TAKE SOME RESPONSIBILITY FOR YOUR ACTIONS!!!! YOU used the phone, YOU screwed it up and NOW want someone else to GIVE YOU a new phone. YOU HAVE NOT BEEN RIPPED OFF BY VERIZON!!!! YOU HAVE RIPPED YOURSELF OFF!!!! It was YOUR CHOICE to NOT get the insurance.
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