Verizon Wireless LIED TO MAKE A SALE, SOLD ME A PLAN & PHONE THAT I DID NOT RECIEVE! THEY LIE AND DECIEVE AND WHEN I DID WHAT THEY TOLD ME TO DO IT ENDED UP LOCKING ME INTO A DEAL I DID NOT WANT! Rochester New York

I live in Arizona... I didn't get the phone in NY.. And I did not sign any contact with a pen. The last rep I spoke with told me that when I activated the phones, it electronically recorded me doing so and that was my signature... And when I asked for a copy of the recording for my records he said I wasn't able to get it.

This all started when I had called about some questions with my Qwest bill and they told me about how they were not going to be doing wireless anymore after Feb 2009 and transferred me to a customer service rep for verizon wireless. I figured what the heck, let me see if they have a special or something.

The corporate office for Verizon Wireless, at least from what I found online, is in NY. So that is where the NY thing comes in.

That being said... I'm sorry you think I'm embellishing but I assure you I most certainly am not.

I'm not saying YOU are a bad rep, or that everyone at verizon wireless is bad... But I happened to get a bad one who just wanted to push the deal through. I wanted to shop around more. I was in no hurry since it was only October 2008. The rep was very insistant that I was getting a better deal.

Now if there is roaming included (and no I do not go outside of the country) the rep I spoke with must have given me the wrong information. I was told there were roaming charges and that is what part of my massive 500 dollar bill was. What that rep did was get a manager on the phone, and then they changed my plan to the 700 minute plan and were able to somehow retroact some of the fees where I only ended up having to pay 250 of the 500.

As far as the phones... I called when the nokia's arrived and I was told to activate them until the blackberry's became available again. How was I to know it would cause so much trouble? I was doing exactly what I was told.

My problem is this...

I had a 750 minute unlimited everything plan with 2 Motorola Q's with the qwerty keyboard through Qwest...

Why would I have ever switched to a plan with a 2 year contract, 700 minute plan for the same price and 2 nokia 6205's?

One of the first things the rep asked me was what kind of plan and phones I already had through Qwest.

He used that to pitch me and then I didn't even get what I was told I was getting... Seriously.... He told me I'd get the 2 blackberry's with the SAME exact plan 750 minutes unlimited everything (I realize now there is no 750 minute plan through verizon) 2 car chargers for free at half the price I was paying which was $49 dollars a month for BOTH phones. It sounded too good to be true... I am one of these customers that stays on the phone an hour and asks a million questions to the point of redundancy to ensure I know exactly what I'm getting into. I used to work in call centers and sales myself so I know exactly how this kind of thing works. He assured me that was the deal since I was a Qwest customer switching to Verizon.

Obviously you haven't heard of this deal, and neither did the last person I spoke with.... BECAUSE IT WAS A LIE!

This is my whole problem... It was a blatent lie to get the deal, and the majority of the reps I've spoken with since then either pushed me off until I got past my 30 days on purpose or they were just rude and inept in their ability to understand exactly what the heck happened.

Regardless, I got screwed and yes maybe $300 is no big deal to you... But it is a big deal to me and it is the principal of the whole thing. Why should I have to pay to end a contract Verizon breached, not me? That is B.S.

I live in Arizona... I didn't get the phone in NY.. And I did not sign any contact with a pen. The last rep I spoke with told me that when I activated the phones, it electronically recorded me doing so and that was my signature... And when I asked for a copy of the recording for my records he said I wasn't able to get it.

This all started when I had called about some questions with my Qwest bill and they told me about how they were not going to be doing wireless anymore after Feb 2009 and transferred me to a customer service rep for verizon wireless. I figured what the heck, let me see if they have a special or something.

The corporate office for Verizon Wireless, at least from what I found online, is in NY. So that is where the NY thing comes in.

That being said... I'm sorry you think I'm embellishing but I assure you I most certainly am not.

I'm not saying YOU are a bad rep, or that everyone at verizon wireless is bad... But I happened to get a bad one who just wanted to push the deal through. I wanted to shop around more. I was in no hurry since it was only October 2008. The rep was very insistant that I was getting a better deal.

Now if there is roaming included (and no I do not go outside of the country) the rep I spoke with must have given me the wrong information. I was told there were roaming charges and that is what part of my massive 500 dollar bill was. What that rep did was get a manager on the phone, and then they changed my plan to the 700 minute plan and were able to somehow retroact some of the fees where I only ended up having to pay 250 of the 500.

As far as the phones... I called when the nokia's arrived and I was told to activate them until the blackberry's became available again. How was I to know it would cause so much trouble? I was doing exactly what I was told.

My problem is this...

I had a 750 minute unlimited everything plan with 2 Motorola Q's with the qwerty keyboard through Qwest...

Why would I have ever switched to a plan with a 2 year contract, 700 minute plan for the same price and 2 nokia 6205's?

One of the first things the rep asked me was what kind of plan and phones I already had through Qwest.

He used that to pitch me and then I didn't even get what I was told I was getting... Seriously.... He told me I'd get the 2 blackberry's with the SAME exact plan 750 minutes unlimited everything (I realize now there is no 750 minute plan through verizon) 2 car chargers for free at half the price I was paying which was $49 dollars a month for BOTH phones. It sounded too good to be true... I am one of these customers that stays on the phone an hour and asks a million questions to the point of redundancy to ensure I know exactly what I'm getting into. I used to work in call centers and sales myself so I know exactly how this kind of thing works. He assured me that was the deal since I was a Qwest customer switching to Verizon.

Obviously you haven't heard of this deal, and neither did the last person I spoke with.... BECAUSE IT WAS A LIE!

This is my whole problem... It was a blatent lie to get the deal, and the majority of the reps I've spoken with since then either pushed me off until I got past my 30 days on purpose or they were just rude and inept in their ability to understand exactly what the heck happened.

Regardless, I got screwed and yes maybe $300 is no big deal to you... But it is a big deal to me and it is the principal of the whole thing. Why should I have to pay to end a contract Verizon breached, not me? That is B.S.

I live in Arizona... I didn't get the phone in NY.. And I did not sign any contact with a pen. The last rep I spoke with told me that when I activated the phones, it electronically recorded me doing so and that was my signature... And when I asked for a copy of the recording for my records he said I wasn't able to get it.

This all started when I had called about some questions with my Qwest bill and they told me about how they were not going to be doing wireless anymore after Feb 2009 and transferred me to a customer service rep for verizon wireless. I figured what the heck, let me see if they have a special or something.

The corporate office for Verizon Wireless, at least from what I found online, is in NY. So that is where the NY thing comes in.

That being said... I'm sorry you think I'm embellishing but I assure you I most certainly am not.

I'm not saying YOU are a bad rep, or that everyone at verizon wireless is bad... But I happened to get a bad one who just wanted to push the deal through. I wanted to shop around more. I was in no hurry since it was only October 2008. The rep was very insistant that I was getting a better deal.

Now if there is roaming included (and no I do not go outside of the country) the rep I spoke with must have given me the wrong information. I was told there were roaming charges and that is what part of my massive 500 dollar bill was. What that rep did was get a manager on the phone, and then they changed my plan to the 700 minute plan and were able to somehow retroact some of the fees where I only ended up having to pay 250 of the 500.

As far as the phones... I called when the nokia's arrived and I was told to activate them until the blackberry's became available again. How was I to know it would cause so much trouble? I was doing exactly what I was told.

My problem is this...

I had a 750 minute unlimited everything plan with 2 Motorola Q's with the qwerty keyboard through Qwest...

Why would I have ever switched to a plan with a 2 year contract, 700 minute plan for the same price and 2 nokia 6205's?

One of the first things the rep asked me was what kind of plan and phones I already had through Qwest.

He used that to pitch me and then I didn't even get what I was told I was getting... Seriously.... He told me I'd get the 2 blackberry's with the SAME exact plan 750 minutes unlimited everything (I realize now there is no 750 minute plan through verizon) 2 car chargers for free at half the price I was paying which was $49 dollars a month for BOTH phones. It sounded too good to be true... I am one of these customers that stays on the phone an hour and asks a million questions to the point of redundancy to ensure I know exactly what I'm getting into. I used to work in call centers and sales myself so I know exactly how this kind of thing works. He assured me that was the deal since I was a Qwest customer switching to Verizon.

Obviously you haven't heard of this deal, and neither did the last person I spoke with.... BECAUSE IT WAS A LIE!

This is my whole problem... It was a blatent lie to get the deal, and the majority of the reps I've spoken with since then either pushed me off until I got past my 30 days on purpose or they were just rude and inept in their ability to understand exactly what the heck happened.

Regardless, I got screwed and yes maybe $300 is no big deal to you... But it is a big deal to me and it is the principal of the whole thing. Why should I have to pay to end a contract Verizon breached, not me? That is B.S.

I live in Arizona... I didn't get the phone in NY.. And I did not sign any contact with a pen. The last rep I spoke with told me that when I activated the phones, it electronically recorded me doing so and that was my signature... And when I asked for a copy of the recording for my records he said I wasn't able to get it.

This all started when I had called about some questions with my Qwest bill and they told me about how they were not going to be doing wireless anymore after Feb 2009 and transferred me to a customer service rep for verizon wireless. I figured what the heck, let me see if they have a special or something.

The corporate office for Verizon Wireless, at least from what I found online, is in NY. So that is where the NY thing comes in.

That being said... I'm sorry you think I'm embellishing but I assure you I most certainly am not.

I'm not saying YOU are a bad rep, or that everyone at verizon wireless is bad... But I happened to get a bad one who just wanted to push the deal through. I wanted to shop around more. I was in no hurry since it was only October 2008. The rep was very insistant that I was getting a better deal.

Now if there is roaming included (and no I do not go outside of the country) the rep I spoke with must have given me the wrong information. I was told there were roaming charges and that is what part of my massive 500 dollar bill was. What that rep did was get a manager on the phone, and then they changed my plan to the 700 minute plan and were able to somehow retroact some of the fees where I only ended up having to pay 250 of the 500.

As far as the phones... I called when the nokia's arrived and I was told to activate them until the blackberry's became available again. How was I to know it would cause so much trouble? I was doing exactly what I was told.

My problem is this...

I had a 750 minute unlimited everything plan with 2 Motorola Q's with the qwerty keyboard through Qwest...

Why would I have ever switched to a plan with a 2 year contract, 700 minute plan for the same price and 2 nokia 6205's?

One of the first things the rep asked me was what kind of plan and phones I already had through Qwest.

He used that to pitch me and then I didn't even get what I was told I was getting... Seriously.... He told me I'd get the 2 blackberry's with the SAME exact plan 750 minutes unlimited everything (I realize now there is no 750 minute plan through verizon) 2 car chargers for free at half the price I was paying which was $49 dollars a month for BOTH phones. It sounded too good to be true... I am one of these customers that stays on the phone an hour and asks a million questions to the point of redundancy to ensure I know exactly what I'm getting into. I used to work in call centers and sales myself so I know exactly how this kind of thing works. He assured me that was the deal since I was a Qwest customer switching to Verizon.

Obviously you haven't heard of this deal, and neither did the last person I spoke with.... BECAUSE IT WAS A LIE!

This is my whole problem... It was a blatent lie to get the deal, and the majority of the reps I've spoken with since then either pushed me off until I got past my 30 days on purpose or they were just rude and inept in their ability to understand exactly what the heck happened.

Regardless, I got screwed and yes maybe $300 is no big deal to you... But it is a big deal to me and it is the principal of the whole thing. Why should I have to pay to end a contract Verizon breached, not me? That is B.S.

First of all, the 700 minute Family share plan includes roaming and long distance right in the plan. It is built in. If you are calling other countries or roaming in other countries then of course you will be charged. Why would Verizon Wireless tell you that you were going to receive Blackberry's in the first place? I have never heard of such a thing. Not only that, customers in New York State are REQUIRED by law to have a physical signature for any contract that is agreed to so to be honest with you...I think you are embellishing this story quite a bit. Being from upstate New York I am not allowed to change my contract over the phone...I have to physically sign an agreement. Not only that, when your phone is damaged, whether it is through your own negligence or by the manufacturer (some type of defect) you do not get your accessories replaced even if they came with the phone originally. You only receive what is broken and that is it. If I buy a TV and a free DVD player comes with it and something happens to the TV while it's under warranty I don't get a new DVD player too!!!!!!!! You can only try and get fixed what is broken. You mentioned that there was no insurance on the phones as well. Do you own a vehicle?? In New York it is required that you pay auto insurance...it doesn't just come with the car so by that logic how can you not understand that you have to add insurance to get the phones covered?? Also, your contract would include everything that was with your plan and if you did not see insurance you should have called then. Not only that, when you received the Nokia's you should NOT have activated them if they were not what you were promised!!! I'm not trying to make you sound foolish but my advice to you is from now on, take initiative...if you make an agreement, GET IT IN WRITING, no matter what...ask to speak to a supervisor...go to your local Verizon store and ask questions...believe it or not, some of us know what we are/were doing. Everytime a customer called in , we were required to remark the account, no matter what the issue was. Not only that, ANY time you call, there is an automatic time stamp with the date and time of the call and the representative ID (if it is an outsource center they may not be an ID but definatley a timestamp) If you don't get anywhere with the rep., ask for the supervisor and then their supervisor until you either get what you want or make a compromise that will allow you to stay a happy customer. By all means, CANCEL. What difference is $300.00 when you are already paying probably close to $90 a month? In three months Verizon will be in the dust and maybe you will have what you want. I would also ask for the address of the VP of customer service. Every rep has access to this and if they tell you they don't, ask for a supervisor. I can tell you that you should always try the rep. first because if you call and demand a supervisor, per Verizon Wireless policy, so the supervisor knows what the call is about (and can research notes, etc.) the rep must get your account up and verified and if they can handle it fine, and if not then they will transfer you to someone who can try. Hope this helps for future issues...and not just for Verizon Wireless. All consumers must be pro-active and seek out what is fair and right!!!