VISA US Bank a. TrishaT, MaryElizabeth VISA Sloppy Investigation, Flim-Flam car repair Burien Washington

VISA investigation very sloppy costing me much more than $1635

I don't know if US Bank is responsible for their VISA operation, but I was out $1685 due to VISA investigators making a very bad decision.  It revealed very poor training and supervision at their headquarters.  

When I was 1000 miles from home my car's automatic transmission broke down and I limped to a repair shop in Burien WA on First South.  I phoned first and got a good sounding reply from the shop owner.  In the shop I was told the transmission needed a new $400 torque converter, and the car needed a $700 tune up.  (The car ran perfectly on my trip).  I picked up the car 4 days later($1685 on VISA card), but the transmission shifting was very eratic and reverse would hardly move the car.  

I returned to the shop 3 times and various adjustments were made.  But still it was not shifting like it should. Finally I went back and a thick yellow fuild was added and I was told it takes a full day to work in.  I was told "the care is ready to go".  Much later I called VISA and cancelled the payment because I had given the man chance after chance to make it right.  I was very wary by this time so I took the car to Ford dealer and asked for a written diagnois, costing me $79.  It showed major faults and no reverse gear.  With no use of going back again I started for home.

I got 400 miles when the transmission died near Mt Shasta City.  There, a new shop replaced with a new transmission.  

But the new shop owner showed badly rusted bolts that had to be sawed off in order to work on the transmission. I asked him to put this in writing since it was obvious no torque converter had been inerted in the transmission.

I submitted a challege to VISA about my false repair explaining the cirucumstances and submitting 2 written statements supporting my cause.

VISA denied my claim.   I phoned the woman VISA investigaor to ask for a review of my claim in detail with an opportunity for my input.  This was denied.

I was told that the fraudulent Burien shop owner that "THE CUSTOMER HAD IN MIND FRM THE BEGINNING TO GET A FREE REPAIR" .  Further, he said they replaced the torque converter by removing the muffler.  

The new transmission was $3600, motel 5 days $450, Ford dealer $79.

VISA took the WORD of the shop owner against my TWO INDEPENDENT REPORTS.  VISA never consulted me in this process where I could have reminded the investigaor that I had returned 3 times to the shop with no real repair.  Forget the fact that no torque converter was inserted--just look at the fact that the transmission work was bad.  Very shoody workmanship on the part of VISA investigaor and on the part of Burien Transmission.  I was totally honest in my claim, never describing the sho oner as obese, dirty, with broken theeth.  Maybe I should have.