• Report: #1140007
Complaint Review:


  • Submitted: Fri, April 18, 2014
  • Updated: Fri, April 18, 2014

  • Reported By: fedup — Temecula California
95 Hayden Avenue Lexington Lexington, Massachusetts USA

VistaPrint Substandard product, poor customer service, bait and switch pricing Lexington Massachusetts

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To whom it may concern;


I received a substandard product back in 2012.   The print was so small that it was illegible.  I called to give the company another chance and order some cards, at which time a staff member said I could receive 1000 cards for 14.99.  I told him that I had not designed my cards and he stated to call him back after I designed them and was ready to order.  I called back only to be treated in a condescending manner by a staff member who repeatedly said that we do not have that special to offer you.  I asked her if I could speak with a supervisor and she kept repeating that the supervisor would not say anything different.  I called back four additional times and was treated in the same manner.  I finally spoke with a supervisor who was rude also  talked over me.  She did not listen  and talked about my feelings and not the facts.


Here are the facts:


1) I received substandard cards on the previous order

2) I was told by your staff that he would give me the promotional price 14.99 price for the 1000 cards for my inconvenience.

3) I was then told by four other staff and one supervisor, [all condescending and rude, very poor customer service!] that your company would not honor that price.

4) The bait and switch tactics of your staff is illegal

5) Your staff provides poor customer service.

6) If I were a mystery shopper your staff would have failed in customer service with an F

7) According to colleagues your company has a poor reputation.


Now that I have provided you with facts and not feelings.  I want you to send me my cards.




This report was posted on Ripoff Report on 04/18/2014 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vistaprint/lexington-massachusetts-02421/vistaprint-substandard-product-poor-customer-service-bait-and-switch-pricing-lexington-1140007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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