Report: #1140007

Complaint Review: VistaPrint

  • Submitted: Fri, April 18, 2014
  • Updated: Fri, April 18, 2014
  • Reported By: fedup — Temecula California
  • VistaPrint
    95 Hayden Avenue Lexington
    Lexington, Massachusetts

VistaPrint Substandard product, poor customer service, bait and switch pricing Lexington Massachusetts

Show customers why they should trust your business over your competitors...

To whom it may concern;


I received a substandard product back in 2012.   The print was so small that it was illegible.  I called to give the company another chance and order some cards, at which time a staff member said I could receive 1000 cards for 14.99.  I told him that I had not designed my cards and he stated to call him back after I designed them and was ready to order.  I called back only to be treated in a condescending manner by a staff member who repeatedly said that we do not have that special to offer you.  I asked her if I could speak with a supervisor and she kept repeating that the supervisor would not say anything different.  I called back four additional times and was treated in the same manner.  I finally spoke with a supervisor who was rude also  talked over me.  She did not listen  and talked about my feelings and not the facts.


Here are the facts:


1) I received substandard cards on the previous order

2) I was told by your staff that he would give me the promotional price 14.99 price for the 1000 cards for my inconvenience.

3) I was then told by four other staff and one supervisor, [all condescending and rude, very poor customer service!] that your company would not honor that price.

4) The bait and switch tactics of your staff is illegal

5) Your staff provides poor customer service.

6) If I were a mystery shopper your staff would have failed in customer service with an F

7) According to colleagues your company has a poor reputation.


Now that I have provided you with facts and not feelings.  I want you to send me my cards.



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