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Report: #1194119

Complaint Review: Wal-mart - Cartersville Georgia

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  • Reported By: Donald — Cartersville Georgia
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  • Wal-mart 101 MarketPlace Blvd Cartersville, Georgia USA

Wal-mart Walmart Tire and Lube OIL CHANGE RUINED MY ENGINE Cartersville Georgia

*Consumer Comment: Oil Change Problems

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My son took his 1997 Honda Accord to Walmart Tire and Lube Express in Cartersville,GA this past Friday, Dec. 5 for an oil change. Upon check out, he was told his tires were due for a rotation, but other than that, all was well. She checked this on the receipt. Shortly after leaving the service center, he heard a loud knocking coming from under the hood and then noticed the oil light was on. He pulled over and called me. I told him to check the oil and he said it wouldn't even register, the stick was dry. I told him to wait and I would call Walmart. The Walmart service manager said he would go check it out.

After waiting 2 hours, my 17 year old son decided to walk to a truck stop and purchased 2 quarts of oil. He put them in the oil reservoir thinking maybe the man wasn't coming. When he turned on the car, he realized the knocking was still there so he called me again. I told him to be patient the man was almost there.

Upon arrival (2 hours after I called), the service manager told my son to back the car closer to a ditch so he could get a better look underneath the car. He told my son he really didn't know what was wrong with it and called me. He told me that Walmart would have it towed by Martin's Garage to my home, and that Walmart would pay for the tow and then file a claim. He told my son, "Evidently we forgot to put all the oil in the car. Don't worry we'll get you back on the road as soon as possible and we'll pay for everything." He took pictures of the car, the engine, the 2 empty oil containers, and the receipt. He never gave the receipt back to my son. He then left to return to Wal-mart, with my 17 year old son staying behind to wait for the tow truck.

Two hours later, the tow truck showed up and brought my son and his car to our home. He went all the way to Walmart first to get paid and then brought him home - which means my son was stranded from approximately 3:30-7:30 PM.

On Monday, Dec 8th, I received a call from the insurance agent. The insurance agent, Joshua Ray, told me that Walmart had a video showing oil was added, and after reviewing the receipt, it appeared that the car had a knocking when we brought it in, a leak in the transmission, and a cracked windshield. Therefore, Walmart nor the insurance company would be able to help us or pay for any repairs. This was never verbally mentioned at all while at the service center or while stuck on the road. The car does have a crack in the windshield, but prior to this service visit, we never heard any knocking or saw any leaks. We had no trouble with the car at all prior to the service visit. In addition, I called the service manager back and discussed further with him. Since he clearly heard the knocking sound when he made the road visit, I asked him, "Considering the loud knocking sound you heard, would you have changed the oil or serviced the car?" His answer was an emphatic, "No not me personally. I would not have serviced that car with it sounding like that." We are at a loss for words and completely stunned. I can only assume that the paperwork may have been changed since the only copy we had was taken back to Walmart. We have not seen a copy of the video but have requested one.

I'm not really even sure what to ask other than we plead for you to help us try to get some kind of repair help and/or compensation for my son's car. This is his only mode of transportation to school. He was seeking a job, but without a car, is now at a standstill. We also would appreciate your help in investigating this service center to see if this has happened before or is just common practice. We are just so disappointed and in disbelief. We had a great running car, took it in for an oil change, and now the car is not drivable. We believe the engine is ruined.

This report was posted on Ripoff Report on 12/09/2014 09:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wal-mart/cartersville-georgia-30121/wal-mart-walmart-tire-and-lube-oil-change-ruined-my-engine-cartersville-georgia-1194119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Oil Change Problems

AUTHOR: dgeb1265 - ()

POSTED: Wednesday, December 24, 2014

I worked in the automotive repair industry for over a year.  In that time, there were several complaints from customers relating to damage caused by an oil change.  Many of the cars from the complaintants had more miles than the average car that came into my shop.  I will tell you first hand that the cars were not always in impeccable shape.

In relation to this report, I have to say that there could be the issue with not putting oil at all into the car when the service was done.  I would say that you could have a claim with Walmart for the negligence.  Your proof or lack thereof will be the video that you mentioned.  They would have to disclose the video as proof for you to lose the case.

On the other hand, the car is a 1997 Honda and probably more than 150K miles on it.  I hope you have proof that you have been maintaining the engine and that there are no visible signs of oil leaking out of the engine.  An oil change is a simple repair that entails draining the oil, replacing the filter and filling the car with fresh oil.  It is very hard to screw this repair up unless you do not follow procedures. 

Damage to most engines are caused by wear and tear.  That knocking just does not start after an oil change if there is oil inside.  Internal engine failure can also be caused by running the engine while low on oil.  Older cars can burn oil more than newer cars.  If you are driving the car with standard oil, it must be change every 3 months or 3000 miles for most cars.  If you drive it longer than that, over time you will do more damage than you think.

I hope this works out for you but you better have your ducks in a row and be able to prove that you are providing the right maintenance on the car.  I would also suggest a complete engine analysis from an independent mechanic to be able to prove there was no oil in the car.  You may also find that there is another issue with the engine that you may need to deal with.

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