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Report: #177837

Complaint Review: Walgreens Pharmacy - Houston Texas

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  • Reported By: Houston Texas
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  • Walgreens Pharmacy 17150 FM 529 Houston, Texas U.S.A.

Walgreens Pharmacy ripoff, run-around. Poor customer service! Houston Texas

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I should have known to check the "rip-off report" BEFORE I went to Walgreens Pharmacy, but I thought "how bad can a well respected pharmacy be?" My mistake!So I elected to have my precriptions filled at the local Walgreens at Hwy #529 and Queenston Blvd.

Tried to" call-in" my valid scripts--the automatic refill # was not working correctly and would not accept the refill # (I tried X4), then was told I would be transferred to a live person---waited "on hold" 20 min, and finally hung up. Called to regular # of the pharmacy, and when I told them I was having difficulty refilling a script, they immediately transferred me to the non-woking #. I called them again, and this time "we cannot come to the phone, leave your name and #, and we'll call you back". I then drove to the pharmacy, went to the pharmacy dept. and while the clerk was filling out the refills for the 4 scripts, I asked him if he was aware that the "call-in" # was not working. He non-chalontly said "no". He said my prescriptions would be ready in 30 min. I explained that I had other business and would pick them up the next day. I asked him if I should call ahead, and he said "No, they will be ready because they will be filled in 30 min"

I went back the next afternoon (thru the drive-thru) and 1 (0ne) was ready. They had no idea about the other ones!! The clerk said she would investigate and I could come back "later" to pick them up.

"Later" i called to make sure they were available, and they said yes. I went to pick them up, and one that was supposed to be $5.00, was $16.19. I asked the pharmasist why that was, and couldn't understand her response (heavy Asian accent), so because there were 3 cars waiting behind me, I paid the price.

When I got home I called and asked why the price was higher. She said that the note said it had been picked up and/or filled at another pharmacy (IT CERTAINLY HAD NOT!!!) I explained this to her, and she asked if I wanted to return it and get my $ back and I said yes.
I drove back to the pharmacy, then as I was returning the medication, she said she had called ???? (I couldn't understand who, because of her accent!) and the medication would now be $5.00 instead of $16.19. She did give me the medication and refunded the difference in price!!!!!

What a fiasco!!!! 4 trips to the pharmacy for refill of VALID medications!!!!

Gen
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 02/24/2006 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/walgreens-pharmacy/houston-texas-/walgreens-pharmacy-ripoff-run-around-poor-customer-service-houston-texas-177837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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