Report: #571654


  • Submitted: Thu, February 18, 2010
  • Updated: Fri, February 19, 2010
  • Reported By: Erica — Augusta Georgia United States of America
    P. O. Box 1187
    Monrovia, California
    United States of America

WALMART MONEY CARD - GE MONEY BANK GE Money Bank The security of Walmart MoneyCard is inadequate. Monrovia, California

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A California-based company named Net-Tel made several unauthorized charges on my account a couple of weeks after I began using the card. I have no idea how they got access to it, but it was not any fault of the two cardholders, who reside in Georgia.

I called to report the problem immediately but the representatives offered me nothing but to write the company a LETTER describing the problem and asking for correction and refund. The card can be activated and used online but I have to write a postal letter to correct a wrong that was not my fault?!

Their service agreement states that they will reload funds onto the card within ten business days but this was evidently not a real option as it was never offered to me. The representatives who answered my call did not know what to do, and I spoke to three. They told me I could call Net-Tel myself and ask them to reverse the charges - I would have to find the number or contact information myself as Walmart MoneyCard knew nothing.

I am currently waiting for this company to reimburse me, and will probably never be compensated for the week I had to spend absolutely penniless while my letter is being mailed and processed. Because the card has a Visa logo on it, I thought security, fraud protection and customer service would be givens, but I was wrong.  I did register a complaint online with the national BBB, and I saw that several others had done the same, but I don't know how much good that will do.  Don't let the familiar names fool you - this is not a quality product in any way. 

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This report was posted on Ripoff Report on 02/18/2010 09:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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