Complaint Review: Washington Mutual Home Loans - Dallas Texas
- Washington Mutual Home Loans Po Box 660139 Dallas, Texas U.S.A.
- Phone:
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- Category: Banks
Washington Mutual Home Loans Extremely poor customer service Dallas Texas
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In 2002 I was having financial problems and this company gave me the impression that they were willing to work with me. Ha, ha, ha!
I called them approximately 40 times. I was given to the wrong department, put on hold, transferred around to who knows where, I was actually hung up on by a customer service representative twice and given 2 different phone numbers to try, one of which did not even exist. Once I found a competant and knowledgable person to speak with but when I needed to make a followup call, I couldn't speak to that person because no one will give you their name, rank, serial number or direct phone number. So I had to start all over again with my issue with another representative. This was very aggravating.
After 5 or 6 attempted phone calls, I started keeping a telephone log. Before I finally got the problem semi-resolved I had called 40 times and was placed on hold for a total of 18 hours, and I am not kidding. On one call I held for 40 minutes listening to their rediculous music and a message stating something to the effect, "your call is important to us, please stay on the line and a representative will be with you shortly". What a joke!
I was 63 years old at that time and I have to say that in my entire life I have never been treated so poorly.
How many Washington Mutual personnel does it take to change a light bulb anyway?
Jean
Milwaukie, Oregon
U.S.A.
This report was posted on Ripoff Report on 12/28/2003 09:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/washington-mutual-home-loans/dallas-texas-75266/washington-mutual-home-loans-extremely-poor-customer-service-dallas-texas-76069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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