Report: #416952


  • Submitted: Tue, January 27, 2009
  • Updated: Tue, January 27, 2009
  • Reported By: PHOENIX Arizona
    PO BOX 14411
    DES MOINES, Iowa


Show customers why they should trust your business over your competitors...

I want a FIXED INTEREST RATE ON THE SECOND MORTGAGE..I learned today that after a year and a half of payments made on the $50,000 loan, all the money has been applied to interest at 7.74%...This was not the product I asked for nor was it the one I was lead to believe, by your licensed loan officer, I was getting...
I want the interest rate on the second mortgage reduced to the current rate of around 4% fixed...I lost my job Oct. 2008!!...

I have a disability that prohibits me from seeking or holding full time employment..There is no money coming in and the property is work over $57,000 less than the amount of the 2 mortgages combined...This value thanks to a bogus appraisal based on ONE single forclosed property on the street where I live..An in ground swimming pool was built on the property with the funds from the 2nd mortgage..

Wells Fargo Mortgage, knowingly and willfully mislead me, a single Hispanic mother of 4, living in a demographic well known by the company to be primarily low to lower middle class income residents, and primarily Hispanic and African American, about the the loan product I a licensed loan officer sold me in 20..

Wells Fargo has denied the refinance of my loan Acct# 0634291967, by phone, in writing and in person more than 3 times in the last year..The property is now worth over $57,000 less than what is owed on the 2 mortgages..It is worth over $10,000 less than what I owe on the first mortgage alone..

I also learned today I should never have been approved to borrow any more, particularly the 2nd loan product, based on my earnings at the time at which I applied for the 2nd loan, per phone counselor at HUD..
The company loaned me $50,000 ovwer and above the first mortgage without an appraisal of the property in which they will use as collateral if the loan defaults..

WELLS FARGO must change the terms of these mortgage products to allow me to try and keep paying on them and stay in my house..Because of the misleading and deceitful loan practices utilized by Wells Fargo Mortgage, focused on consumer like myself, I will file complaints with HUD that they knowingly and willingly discriminated against me based on my demographic, gender, race and ethnic origins, familial circumstances..

Further, and most recently, I will file a complaint with HUD under Title V of ADA, that Wells Fargo Mortgage did knowingly and willingly discriminate against me due to my permanent disability...

--- On Tue, 1/27/09, Wells Fargo Online wrote:

From: Wells Fargo Online
Subject: Re : Your Wells Fargo Inquiry (#7482-007388-5101\73885101)
Date: Tuesday, January 27, 2009, 2:08 PM
Dear Anamarie S:

We would be pleased to fulfill your request. However, because your incoming email was not a secured means of communication, we ask that you take a few minutes to sign on to your secure banking session and re-send us your request. This way we can verify that you are the owner of the account and can process your request. To do this, go to our Web site at and choose "Wells Fargo Online Sign On". When prompted, enter your Username or SSN and your password. Click on "Account Services". Then you can click on the appropriate menu option.

If you do not already have online banking access, you can enroll online at, and click on the "Get Started Now" link on the left side of your screen. If you currently have an ATM card and you enroll online you will receive a password immediately through the Internet. If you do not have an ATM card and you enroll online, you can expect to receive your password in the mail in 3 - 5 business days. You can also call us anytime at 1-800-956-4442. If you choose to enroll over the phone, you will receive a password immediately. Once you enter the voice automated system, press "4" to enroll.

We would like to take this opportunity to thank you for doing business with Wells Fargo. If you have any questions or need additional information, contact us at 1-866-585-8394 (Monday through Friday 5:00 a.m. to 7:00 p.m. Pacific Time and Saturday - Sunday 7:30 a.m. to 4:00 p.m. Pacific Time).

Faith M. Steinlicht
Consumer Credit Group

Wells Fargo can help you avoid fraud and identity theft. To learn more, go to

If you have a question about your account, please sign on to your secure online banking session at, click the Sign On button and then select "Contact Us."


PHOENIX, Arizona

Click here to read other Rip Off Reports on Wells Fargo Bank
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/27/2009 03:41 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.