Report: #926464

Complaint Review: Westlake Financial

  • Submitted: Mon, August 13, 2012
  • Updated: Mon, August 13, 2012
  • Reported By: Larry — Rochester New Hampshire United States of America
  • Westlake Financial
    PO Box 54807
    Los Angeles, California
    United States of America

Westlake Financial NSF Fees Los Angeles, California

Show customers why they should trust your business over your competitors...

I have been dealing with these people for 5 months now trying to set up an automatic payment from my checking account, so far they are 0 for 5, there service dept sucks and it takes an act of God to talk to a supervisor. It started out by me being charged  $5 everytime I made a payment using debit card so I decided to use ACH singed up online and as far as I knew it was all set. 

I checked my account when payment was due for three days after and still nothing so I called them They said it was rejected due to NSF which I thought to be very strange seeing how I have overdraft protection on account, so I had her  read the numbers back to me they were missing the account numbers in the middle of my account, seeing how payment was late I again paid with my debit card and got charged $5 convenience fee!!!

Then I get my statement and they charged a $25 NSF fee !!!! Another round of phone calls and it was supposed to be all set again but wait for it........ Wrong it was still screwed up and again a $25 fee.  How hard can it be for a Financial Institution to set up an automatic payment I pay all my bills online and never had this problem or been charged a $5 'convienance fee"
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This report was posted on Ripoff Report on 08/13/2012 09:41 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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