Wilshire Credit Loan Workout Dept is Impossible to get on the Phone! Beaverton Oregon

Hi Mike!
Thank you for asking for my help. It makes me feel like what I do on this website is appreciated at least by some. The only advice I can give is to call the loan workout department at 888 917-1050 Representatives are available 7am to 4pm pacific time.
If you call earlier in the day the hold time is not near as bad.
When you get a representative tell them what you are needing and they can assist you. If the file is already assigned to a representative ask for extension 3106.

The way we have been doing things is different now. We are truly trying to streamline the process so things are done more efficiently. First, the customer sends in their loan workout papers which is generally a financial statement, pay stubs, bank statements, and tax returns. It generally takes 2 weeks for faxes to be logged into imaging. The reason for this is we on average have 900 faxes in our inbox to forward to imaging at one time. It is crazy busy!! Once we have the documents imaged, they are then sent to a loan workout officer and then the officer reviews it. That, unfortunately is the longest process. On average the officer has at least 200 packets being worked at one time. That is why we have the extension 3106, That group is made up of all the loan workout officers and once the account is transferred to that group anyone can assist you. The trick with getting someone earlier in the day is to call as soon as they open. Their hours are 8am to 4pm pacific time. If you call later in the day your hold time can be very long.

We really are trying to help people. We are simply overwhelmed with requests for modifications, short sales, short refi's etc. The truth is it can take 3 months to complete a modification. It is not as bad with a short sale. Since Wilshire is a servicer and not lender, or originator we don't have the ability to refinance people's loan, we can modify their loan so they can afford their home until they are either able to refinance. Since we are such a large servicer that makes it even longer to get things done. If you have a couple questions I may be able to answer them. Let me know and if I can answer the question I sure will.
Take Care and thanks again.

Hi Mike!
Thank you for asking for my help. It makes me feel like what I do on this website is appreciated at least by some. The only advice I can give is to call the loan workout department at 888 917-1050 Representatives are available 7am to 4pm pacific time.
If you call earlier in the day the hold time is not near as bad.
When you get a representative tell them what you are needing and they can assist you. If the file is already assigned to a representative ask for extension 3106.

The way we have been doing things is different now. We are truly trying to streamline the process so things are done more efficiently. First, the customer sends in their loan workout papers which is generally a financial statement, pay stubs, bank statements, and tax returns. It generally takes 2 weeks for faxes to be logged into imaging. The reason for this is we on average have 900 faxes in our inbox to forward to imaging at one time. It is crazy busy!! Once we have the documents imaged, they are then sent to a loan workout officer and then the officer reviews it. That, unfortunately is the longest process. On average the officer has at least 200 packets being worked at one time. That is why we have the extension 3106, That group is made up of all the loan workout officers and once the account is transferred to that group anyone can assist you. The trick with getting someone earlier in the day is to call as soon as they open. Their hours are 8am to 4pm pacific time. If you call later in the day your hold time can be very long.

We really are trying to help people. We are simply overwhelmed with requests for modifications, short sales, short refi's etc. The truth is it can take 3 months to complete a modification. It is not as bad with a short sale. Since Wilshire is a servicer and not lender, or originator we don't have the ability to refinance people's loan, we can modify their loan so they can afford their home until they are either able to refinance. Since we are such a large servicer that makes it even longer to get things done. If you have a couple questions I may be able to answer them. Let me know and if I can answer the question I sure will.
Take Care and thanks again.

Hi Mike!
Thank you for asking for my help. It makes me feel like what I do on this website is appreciated at least by some. The only advice I can give is to call the loan workout department at 888 917-1050 Representatives are available 7am to 4pm pacific time.
If you call earlier in the day the hold time is not near as bad.
When you get a representative tell them what you are needing and they can assist you. If the file is already assigned to a representative ask for extension 3106.

The way we have been doing things is different now. We are truly trying to streamline the process so things are done more efficiently. First, the customer sends in their loan workout papers which is generally a financial statement, pay stubs, bank statements, and tax returns. It generally takes 2 weeks for faxes to be logged into imaging. The reason for this is we on average have 900 faxes in our inbox to forward to imaging at one time. It is crazy busy!! Once we have the documents imaged, they are then sent to a loan workout officer and then the officer reviews it. That, unfortunately is the longest process. On average the officer has at least 200 packets being worked at one time. That is why we have the extension 3106, That group is made up of all the loan workout officers and once the account is transferred to that group anyone can assist you. The trick with getting someone earlier in the day is to call as soon as they open. Their hours are 8am to 4pm pacific time. If you call later in the day your hold time can be very long.

We really are trying to help people. We are simply overwhelmed with requests for modifications, short sales, short refi's etc. The truth is it can take 3 months to complete a modification. It is not as bad with a short sale. Since Wilshire is a servicer and not lender, or originator we don't have the ability to refinance people's loan, we can modify their loan so they can afford their home until they are either able to refinance. Since we are such a large servicer that makes it even longer to get things done. If you have a couple questions I may be able to answer them. Let me know and if I can answer the question I sure will.
Take Care and thanks again.

Hi Mike!
Thank you for asking for my help. It makes me feel like what I do on this website is appreciated at least by some. The only advice I can give is to call the loan workout department at 888 917-1050 Representatives are available 7am to 4pm pacific time.
If you call earlier in the day the hold time is not near as bad.
When you get a representative tell them what you are needing and they can assist you. If the file is already assigned to a representative ask for extension 3106.

The way we have been doing things is different now. We are truly trying to streamline the process so things are done more efficiently. First, the customer sends in their loan workout papers which is generally a financial statement, pay stubs, bank statements, and tax returns. It generally takes 2 weeks for faxes to be logged into imaging. The reason for this is we on average have 900 faxes in our inbox to forward to imaging at one time. It is crazy busy!! Once we have the documents imaged, they are then sent to a loan workout officer and then the officer reviews it. That, unfortunately is the longest process. On average the officer has at least 200 packets being worked at one time. That is why we have the extension 3106, That group is made up of all the loan workout officers and once the account is transferred to that group anyone can assist you. The trick with getting someone earlier in the day is to call as soon as they open. Their hours are 8am to 4pm pacific time. If you call later in the day your hold time can be very long.

We really are trying to help people. We are simply overwhelmed with requests for modifications, short sales, short refi's etc. The truth is it can take 3 months to complete a modification. It is not as bad with a short sale. Since Wilshire is a servicer and not lender, or originator we don't have the ability to refinance people's loan, we can modify their loan so they can afford their home until they are either able to refinance. Since we are such a large servicer that makes it even longer to get things done. If you have a couple questions I may be able to answer them. Let me know and if I can answer the question I sure will.
Take Care and thanks again.