Wireless Zone Total Fraud They Represent Themselves a Verizon and Sell You Inferior Phones Springhouse, Pennsylvania

Whenever a phone is purchased from a Verizon Wireless corporate store or a Verizon Wireless premium retailer you have a 14 day period where you may return or exchange a phone to another model if you would like. After 14 days that is no longer an option. If a phone is defective it is under a one year warranty and can be replaced free of charge. It is the policy of Verizon Wireless that the replacement phone sent by Verizon Wireless' warranty department is a certified like new replacement phone. If you are unhappy about receiving a free phone from warranty and would like to purchase a new phone of the same model or a different model such as the iphone, you would be required to purchase the phone at the full retail price ($664 for iphone 5) if there is no upgrade available. These policies are Verizon wide and do not change depending on the type of Verizon store you purchase the phone from. Wireless Zone prides themselves on customer service and takes the time with each customer to make sure their phone is working properly, however we must abide by certain guidelines that every Verizon store must adhere to. Feel free to stop by to have one of our reps properly set the phone up to the Bluetooth in your car or to call the Verizon Wireless rebate department for you to discuss replacement options.