Report: #665093

Complaint Review: WOZO.com - Boston Massachusetts

EDitorial Comments

WARNING!
Do not buy masks
from unknown
unreliable websites!

Coronavirus Covid-19
order masks now??

Political Signs Must Go!

EDitorial Comment
ED Magedson – Founder
Ripoff Report

Flood Damaged Vehicles
Unscrupulous Auto Dealers

How to identify hurricane
damaged trucks, cars RV's
motor cycles boats:
Ripoff Report Investigates

HELPFUL RESOURCES
Covid-19 coronavirus

Identifying coronavirus
Covid-19 rip-off scams

Featured Ripoff Reports

View More Recent
Featured Reports

Past Featured Reports

Don’t let them
Get away with it!

Make sure they make
the Ripoff Report!

EDitorial Comments

Wichita Kansas Attorney
Brad Pistotnik Indicted

Cyber Attacks & Content
removal scheme against
Ripoff Report

Ripoff Report Investigates

Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions

Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report

Ripoff Report Investigates!

Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Don’t click on those slick Ads!

Phony Ad using Ellen DeGeneres
& hundreds of other A-list Stars...

Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years

WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?

WE WANT TO HEAR IT!
Contact Our Team Now!
CLICK HERE

What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.

Better Business Bureau
What Consumers need to know

20/20 exposes the real BBB

In The Media

See more videos

We Need Your Help!

Learn More Here

Ripoff Report is Xcentric Ventures

Submitted: Tue, November 23, 2010
Updated: Wed, November 24, 2010
Reported By: Tammy — VANCOUVER Washington United States of America

Author Not Confirmed

Why?

WOZO.com 101 Federal Street, Suite 1900 Boston, Massachusetts United States of America

Phone: 1-877-412-3128
Web: www.wozo.com
Category: Internet Fraud

WOZO.com Took $59.98 (2 months worth of "membership" even after I cancelled, TWICE! Boston Massachusetts

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report

File New Report

← Is this

Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.

How to fix
Ripoff Report

If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Following is a copy of the email I sent to "customer service" @ wozo.com....

---------------------------------------------------------------------------------------------------------------------------------------------

I have spoke with "James" the floor supervisor as well as many other customer service reps at your 877-412-3128 number and still have not gotten this matter tended to.

Supposedly I signed up for a "membership" on October 6th, unbeknownst to me you charged me $29.99 for not cancelling in the proper amount of time. I did however receive my 99 cent poster (Michael Jackson).

I noticed the $29.99 charge on my account and called about getting it refunded at the same phone number as above on October 14th. The person I spoke with said the shipment for November has already gone out and he will go ahead and cancel my account on this date (October 14th), so as soon as I return the new shipment I would get my refund of $29.99. I still have not received any other posters from your company as of today 11-23-10.

I again noticed yet ANOTHER $29.99 charge on my bank and called the same # as above on 11-17-10 and was told someone will call me to refund that within 2 business days, nobody called.

Called and spoke with a CSR and then transferred to James (supervisor) on 11-23-10 to get this resolved. James informed me he can only refund one month but this second charge should have never even been taken from my account. I did NOT authorize it. I want my $59.98 put back into my account ASAP. I did mention to both the rep and James that I have medication I need to buy with this money (that should never have been taken in the first place). I am now broke and need my medicine. I need this resolved today.

James also let me know there was nobody else I could talk to about this, he has no supervisor or manager that can talk on the phone. I asked him to email someone to call me back and he said there is nobody to do that.

------------------------------------------------------------------------------------------------------------------------------------------

Following is their reply....

Hi Tammy,

I have conducted a thorough search of our phone and email records and there is no indication that you submitted a subscription cancellation request on October 14th or anytime before November 17, 2010. I find it unlikely that any of our call center agents would have informed you that you would receive a refund in 2 business days since they are authorized to issue refunds and they all know that refunds can take up to 2 weeks to process. Do you have the name of the call center agent you spoke to?

If you feel as if you are entitled to a refund, please wait for your new posters to arrive and return them unopened with a tracking number to: 101 Federal Street, Suite 1900, Boston, MA, 02110. We will credit your account for $29.99 by the following months billing statement after we receive the posters.

Please enjoy this exclusive 15% off coupon code for all of your future purchases from Wozo.com: wozo15.

If you have any further questions, please feel free to call us on our toll free customer care line between 8am to 12am EST Monday through Friday and 9am-5pm Saturday and Sunday: 1-877-412-3128.

Very truly yours,
Won
Customer Service Representative

---------------------------------------------------------------------------------------------------------------------------------------------

If I have to I will get paper copies of my phone records that show I DID call this company on specified dates. This is so totally wrong. Hope there will be justice to my report and everyone else's from this company.

This report was posted on Ripoff Report on 11/23/2010 11:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wozocom/boston-massachusetts-02110/wozocom-took-5998-2-months-worth-of-membership-even-after-i-cancelled-twice-bosto-665093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on WOZO.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal

Respond to this report!

Also a victim?

Repair Your Reputation!