• Report: #768616
Complaint Review:


  • Submitted: Tue, August 23, 2011
  • Updated: Tue, August 23, 2011

  • Reported By: CJ — Tampa Florida United States of America
Internet United States of America

X10 Shipped wrong product and expect me to pay return shipping. Internet

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I previously purchased an Nstinct remote from X10.  Works perfectly and it was a good value.  A friend liked it and I thought it would make a good gift.  I found one being sold on ebay for a lower price than on the company website.  The ebay listing said it would take a while for shipping as it was drop shipped from X10. I called x10 and asked if they would match the price and was told yes.  I placed the order and received confirmation.  In a few days I received a different model that was a return.  I called customer service and explained that there were two issues, I did not receive the correct model and it was a used item.  They said I purchased a used item and that was why I got the low price.  The sales rep never mentioned that it was used when I placed the order.  Customer service said they would issue and RMA and send the info in an email.  When I received the email it stated that I was responsible for return shipping.  I called again and said I shouldn't be paying for return shipping when they send the wrong model.  The rep said they would submit my request.  X10 has not responded to that request or a follow-up email.

This report was posted on Ripoff Report on 08/23/2011 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/x10/internet/x10-shipped-wrong-product-and-expect-me-to-pay-return-shipping-internet-768616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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