I completed a survey online and was contacted by Fay, a sales representative for "your magazine source". In our conversation Fay was friendly but when our conversation reached the part for her to start selling me things, her speech sped up and her words were unclear. I did agree to a $28.11 charge for 5 magazines which I thought was necessary for me to received a $100 gift card for completing the previously mentioned survey.
A couple days later, I noticed a charge of $33.26 to my account which I did not approve. I contacted "your magazine source" by calling 1-855-213-8752, the customer service number given to me when on the phone with Fay. My call was answered by a man named Tony. I shared with him the reason for my call and was put on hold for him to review the recorded conversation between Fay and I. While on hold, the call was disconnected.
So I called back and Joyce answered my call. I shared the reason for my call with her and ultimately was informed that there was absolutely no way for me to get the $33.26 refunded because in listening to the recorded conversation between Fay and I, Joyce stated, "You agreed for the charge of $33.26". I was played the recorded conversation and still did not hear anything remotely similar to what I'm being told that I agreed to. I asked to speak to the supervisor. I was then directed to Tony, the one whom I was disconnected from the first time I called. In speaking with him, I'm told the same thing, that there is absoluetly no way for me to get refunded the $33.26 charge that I did not authorize. I ask to speak to his suervisor and I am directed to Kristen who proceeds to tell me the same thing. I obtain the address of "Your Magazine Source" from Kristen in order for me to write a complaint letter. Which I fully intend on doing. The address given to me is: 3700 Mansell Rd, Suite 220, Alpharetta, GA 30022.