• Report: #1028840
Complaint Review:


  • Submitted: Thu, March 14, 2013
  • Updated: Thu, March 14, 2013

  • Reported By: Linda — Las Vegas Nevada USA
427 N. Tatnall Street Wilmington, Delaware United States of America

ZBIDDY zbiddy.com This Company is a RIP-OFF! Wilmington, Delaware

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I went on to the Publishers Clearing website and they redirected me to ZBIDDY. Publishers Clearing House told me I could use my tokens to make a bid on a ZBIDDY item. I did, and I won. I won a $25.00 Best Buy gift card for $1.11.  When I went to the ZBIDDY checkout, a page popped up asking me which BID PACK I would like to purchase. I clicked off the page, which brought me back to the checkout. When the checkout finished with my confirmation, I noticed that my $1.11 Best Buy gift card now, cost me $31.11! I was livid and quickly clicked on the "live chat," button. There was 'no one available,' at that time. I sent ZBIDDY an email and the automated email, bot, said someone would call me the next day. NO ONE CALLED ME! I had to finally track down the phone number thru an email I recieved. I told ZBIDDY to cancel the $30 bid pack because I did not need or order the bid pack. They cancelled my entire order. When they cancelled my Best Buy gift card, I got on the phone and spoke to them . They told me that it was a 'package deal.' NOWHERE ON THE ZBIDDY SITE DOES IT SAY " THIS IS A PACKAGE DEAL." I questioned this idiot and had him on the phone for an hour explaining that what they are doing is FALSE ADVERTISING.  He finally, sheepishly, agreed! One rep I spoke to said that if I wanted the gift card that I would have had to keep the BID PACK for $30.00! When I asked to speak to a supervisor, the idiot said: "they are in a meeting now."  A couple of days ago, I spoke to a Josh. Josh gave me this telephone number to call the "order verification department." This order verification department  telephone number he gave me is: 855-935-3395. When I called this number, I got the message that this number is an "INVALID PHONE NUMBER." Everytime I asked to speak to a supervisor, they had an excuse! They refunded my $30.00, but they also refunded my $1.11 for my Best buy gift card that I supposedly "WON!"

This report was posted on Ripoff Report on 03/14/2013 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/zbiddy/wilmington-delaware-19801/zbiddy-zbiddycom-this-company-is-a-rip-off-wilmington-delaware-1028840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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