Appliance Repair Team Charged me for repairs they did not perform. toronto ontario

I contacted the Appliance Repair Team to repair my Bosch dishwasher in late September, early October 2021. Upon the first visit, the technician said it is probably the drain.  I agreed to a drain replacement.  He came a few weeks later, (2nd trip) and installed a drain that was not identical to the one he took out.

When it wouldn’t start, he said it was the control board.  I committed to a new control board.  My thought was that with a new drain and a new control board, I would basically have a new dishwasher.  On the next trip out (3rd trip), he brought a control board and he said it was the wrong one.  Then he came a 4th time (by this time it was during the Christmas holidays) and again, he brought a control board that didn’t work. He said it was the wrong one again.  He said he would send it to their ‘lab’ to try and modify it.  After this, I called every week and they told me the part was on order.  
 
This week, January 17th (5 months later), I finally got fed up and sent them a letter, stating that I wanted a full refund.  They called me and stated that the control board is not made anymore and my dishwasher is not repairable.  They offered me $150 dollars back.  Not only am I completely disgusted at their poor business practices, but they are a poor representative of these major manufacturers.  In fact, I consider them fraudulent.   
 
I have paid this company $1,076.48 and still have a non-working and apparently (according to them as of January 18th) a non-repairable dishwasher.