Cyber Power PC Horrible Horrible Customer service

I bought my PC and chair on 08/31/2020 see below I and having a warranty issue with the chair it will not hold in the upright position I followed the companies police about submitting a claim online I sent an email and the response was they will respond in 48hrs a week later and no response this was Feb 14 2021 I sent a 2nd email no response I then called in was sent over to the warranty dept the recording said to submit a case online I called back and was transferred to another dept and was on hold for 2 hrs no on answered I emailed the sales dept asking for help no response.

I called over and over I get a person who does not speak good English who keeps transferring me to the same dept finally I called again last week the person who answered I told him to stop transferring me I told him I want another chair or I was filing a complaint he said go ahead he did not care I have had it with this company I will never ever buy a PC from then I want a new chair or I will file with the FTC