Complaint Review: Infant Auto Parts, Las Vegas, NV - Las Vegas Nevada
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Infant Auto Parts, Las Vegas, NV Not Available Las Vegas, Nevada United States
- Phone: 888-463-6464
- Web: infantautoparts@gmail.com
- Category: Auto Warranty, Scam artist
Infant Auto Parts, Las Vegas, NV Failed to reimburse me for labor associated with installation of a non-functioning transmission under their warranty Las Vegas Nevada
*Author of original report: Robert's Rules / Infant Auto Parts
*Consumer Comment: DIY
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I ordered and paid for a transmission which was not properly tested and was, in fact, non-functional, something that could not be derermined until it was installed in a car. The installation cost much more than the transmission itself. Since the error was on their side, I asked for part-compensation for installation and de-installation charges.
This they refused to acknowledge and sent me a replacement transmission under the same "warranty" which I paid to have installed (again), not to mention storage charges and other expenses incurred, and for which I was treated to a wait of nearly 2 months on their policy of 7-10 day shipping. The products they sell they never see (I understand they operate from a trailer on the outskirts of Las Vegas).
Their employee Mike is apparently there to run interference for Charles who manages (?) this outfit without ever having to answer the phone. I would suggest to the potential customer that they well might be in for an adventure, a very unpleasant one at that.
This report was posted on Ripoff Report on 09/25/2019 03:46 PM and is a permanent record located here: https://www.ripoffreport.com/report/infant-auto-parts-las-vegas/nevada-failed-reimburse-labor-1485534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
Robert's Rules / Infant Auto Parts
AUTHOR: Charlie - (United States)
SUBMITTED: Monday, September 30, 2019
So we agree that Infant's "warranty" has no validity whatsoever; in fact, one of us believes that the used car parts industry in inherently untrustworthy and that the customer shoould bear the cost of the supplier's error. Caveat emptor and all that. The used parts industry might be interested to know you have thrown their integrity under the bus and that they should be regarded as thieves.
I was also not informed that this was a gambling site (although it is in Las Vegas) where you plunk down your money and hold your breath as to the outcome. This outfit, Infant,needs to take responsibility for what they sell.
#1 Consumer Comment
DIY
AUTHOR: Robert - (United States)
SUBMITTED: Thursday, September 26, 2019
DIY means Do It Yourself....
One of the common complaints on this site is someone complaining about the "mark-up" that their mechanic charges for a part. Because they can go on "xyz" site and find the same part for a fraction of the cost.
Well now you know why mechanics charge a higher cost. Because they have to build in the time and effort it takes to handle defective parts. If you can do the labor yourself and everything goes perfectly this can be a good way to save money. But you were buying a USED part that in itself is a huge unknown and were paying someone to install it.
You are lucky (or perhaps unlucky) that you found a mechanic who would install a part you purchased. Many won't touch a situation like this due to various liability issues. For example, say this part failed and damaged other parts, the mechanic will claim it was the part, the company will claim it was the installation. I am sure the mechanic made it quite clear to you that if you buy the part you would be responsible for all charges, and they would not be responsible for any damage.
The fact is that unless their warranty includes reimbursement for other charges (which is very unlikely), any installation/de-installation charges or storage charges are your responsibility.
You can't even complain that they didn't test the part. Because by your own narrative, the defect couldn't be determined until it was actually installed on your car.
Advertisers above have met our
strict standards for business conduct.
