Masketi Failure to respond until threatened. Charleston South Carolina

On June 8, 2020, I placed an order for a two-pack mask.  I received an order confirmation on June 8th.  My account was debited on June 9th for a total of $30.23 which included shipping.  When I did not receive the shipment, I located a phone number and called.  The recorded message told me to email and they would respond within several hours.  I received no call.  After several emails without a response, I sent a final email demanding either a tracking number for the shipment or a refund.  A week later I filed a complaint with my bank and also with the Better Business Bureau.

On July 7th, I finally received the masks via U.S. Mail.  Using the number on the label, I checked the tracking and found they did not ship the masks until July 8th.