Memorialza They're describing 1 item but sending out another and won't give a refund or return calls or text or emails Shawnee Ok

I ordered from memorializa.com a 30" child's play chucky doll that talks. It never shows up in the mail so I decided to order another one. The shipping company can't find out where it's at. As far as I know they probably just rip me off and didn't mail it off and just kept my money. This was a gift for our daughter's birthday. I ordered another 30" child's play chucky doll I get this package and it's an a tiny action figure so I contacted the company through email because I for find a phone number 2 days later they responded and said they'll look into it so I hear back from them 2 days after that.

They tell me that yes there was a problem on the website and their manager was gonna make sure that it didn't happen again but they will not refund me my full amount I paid they wanted to give me a 20% refund and I keep the action figure well I told them that's not acceptable because they are false advertising 1 item making you think you're getting that and sending you something eIse.

Now I have not heard back from them. I need to know who I can contact, what I can do to at least get my money back and to make sure they don't do this to someone else. What they are doing is illegal..I believe it's called bait and switch.

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