Optimum I HAVE BEEN TRYING TO GET MY BILL FROM OPTIMUM CORRECTED FOR SEVERAL MONTHS NOW HAVE PHONED AND HAVE GONE TO THE OPTIMUM STORE AND THE BILL IS STILL WRONG. ON THE PHONE WAITING TO SPEAK TO SOMEONE TAKES UP TO 2 HOURS. THIS IS LONG BEFORE THE VIRUS. Bethpage New York

Optimum has no reguard for their customers, they use every excuse not to help with the problems that people call about. My bill has been wrong for several months now. Have gone to the store, have called, even tried on the internet all a waste of time,  this is long before the pandemic. 

I should have a credit of $43.73. not an add on of $43.73, also spoke to several people that I do not want the optimum 200 for an extra $10.00 a month it is still on my bill.  This is an on going problem with optimum.