scribd scribd.com Quoted subscription price not honored San Francisco CA

In January of 2023, I contacted Scribd to ask the amount of my next year's annual subscription. A support representative assured me that my coming rate would be $47.99. Soon after, however, my bank account was charged a price more than double that rate. Many messages were exchanged through their support ticket system. They said they could not allow me access at the lower quoted rate. When I asked for phone and mailing address information for the company, they cancelled my subscription entirely. I have a screenshot of the quoted price from a scribd customer support person.