Zontos Hydrogen Water company One Family’s Awful Experience with ZONTOS The Woodlands TX

One Family’s Awful Experience with ZONTOS 

At the recommendation of a friend —someone who reps (or, should I say, USED to rep) for Zontos— I spent almost $4000 on a device designed to provide assimilable hydrogen from water.  A lot of research seemed to indicate that this would be a really healthful thing to add to my (and my wife’s) life, especially on a daily basis. But, as things didn’t work out so well, I thought I’d share our experience— which is pretty extensive over the course of 3+ years— regarding both Zontos as a company and their flagship “Z3” machine.

An EINpresswire article —written partly in the first-person (i.e.– not ‘about’ but by Zontos!) and reprinted as fact by TexasBusinessTimes.com— claims that Zontos “Leads The Industry With The Technology & The Science Behind Their Hydrogen Water Machines” and that their
“…revolutionary technology creates the highest PPM levels… 2.5-3.5 ppm Hydrogen (H2) Water.” That all sure sounds great, but things went VERY poorly for us, with a machine that had a lot of problems… nothing like what we expected— at times, it didn’t work at all! But even when water was coming out of it, we took measurements three times and never got these claimed hydrogen levels. So I hope others will find some of the following specifics helpful.

Zontos’ promotional materials state that their water “revolutionizes the health industry,” which 
I found a bold claim (especially for a company not even registered with the Better Business Bureau). The following factual/documented experiences led me to question all this even further.

1)     When the first round of our issues began (pretty early on in our ownership), I had to spend my own time and money ($100+) to have our water tested by a local lab to determine what might be messing up the machine. We already had a whole-house filter, as well as living in an area with some of the best water in the country, and this test revealed nothing conclusive.

2)      In a further attempt to ameliorate the problem — which was, essentially, that I had to whack the thing on the side to get it to run (yes, literally… videos available upon request)— I received instructions from Zontos’ owner and team to open it up and flush it out with white vinegar. This, however, had the unfortunate effect of killing the thing entirely. As a result of this advice, I had to package it up and send it back.

3)      But before they would send a replacement, I was required to purchase a reverse-osmosis water filter, or some other kind of system that would filter out particulates down to —>Point.One.Micron<— (That is very fine —hospital-grade— filtration, which I had to pay for and install.)

4)      And then, when the .1 micron filtration didn’t work either (I was not surprised), we
were then told that something must be wrong with our electricity (though we’ve had no noticeable issues with that, and no one at Zontos knew what the specific problem might be). So we were just sent a long, non-prioritized list of possible solutions for us to try… all of which would’ve cost yet more time, energy, and money; for some of them, a lot! Finally, after over three years and completely dissatisfied with all things Zontos, I returned the second machine. As of this date, we’ve spent around $4300, and have nothing but regrets.

5)      Last but not least, Zontos’ own rep, who was a close observer of this whole mess, 
quit the company in disgust and protest at the way they related to the issues we 
were having. He was, in fact, prepared to testify on my behalf. I’d begun putting together materials to take Zontos to court— but was eventually told it wouldn’t be worth it because small claims courts offer no mechanism for enforcing a verdict; I wouldn’t be able to actually collect, even if a judgement was issued against them (which I believe would’ve happened). 

My request to Zontos was to return $3000 —not even all— of the money I’d paid, 
but they were unwilling to return anything. I don’t think I’ve ever been treated like this by a company. And while they assured me they didn’t have many problems like this with others, their own rep reported that “almost every machine that was sent had an initial issue and had to be returned, for which Zontos had to issue a replacement.”

Now, to be fair and transparent, I’ll add that it’s possible there is an issue with something in our electrical system which created these problems (though we have no sign such anywhere else in our house. —  And, although they’re claiming it now, nothing was ever said or written prior to all this about their technology requiring “clean electricity”… whatever that specifically even means.) For the entire time, up until the end, Zontos assumed and acted on the premise that our water had contaminants interfering with its operation… a non-existent problem we spent a LOT of time searching into solutions for. 

For myself, during this whole debacle, I felt something was really wrong here. When buying a product (especially an expensive product like this), it seems to me that there should be some kind of warning or disclaimer regarding the really tight tolerance margins for the device, and that the machine may simply not work in all environments. Saying the water needs to be “good” or “clean” is not remotely informative enough when, for example, .1 micron level filtering may be required —or an advanced electrical examination or “dirty electricity” amelioration tool. (Such a disclaimer up front would, of course, not be great for sales.)  All in all, and no pun intended, this has not been a clean process.

Okay… sorry, I know this has been long. But my goal here has been to save others from my own awful experience. My wife has been amazed (and not overly happy) that I was willing to spend so long —years— trying to work things out with  this company… and volunteering my time to boot, troubleshooting their machine. (I’m an IT guy.) 

In the end, while I do believe in this kind of product, and also that the folks at Zontos may mean well… they simply don’t have it together. I can’t state that as a “fact,” but it sure has been my experience. So I’ll just close with a warning: 
                                Buyer Beware!
I believe there are a lot of good hydrogen water machine companies out there, but (imho) Zontos is not one of them. Do some good research for yourself before taking the plunge!  

P.S.—     Anyone who has questions or would like more information can write to me at H2waterBlues -at- gmail.