ZZOUNDS ZZOUNDS.com  Charged my account for an item they did not have, said it shipped. What a JOKE, then gave me the runaround! Oakland New Jersey

First, I have dealt with zzounds.com on many ocasions. I my opinion they have gone from 5 starts to a 1 one star business now.

I ordered an Orange Amp for a show I had coming up on Saturday. Got approved and a shipping notice.

Today they deliverd a cheap stool! I called them and they apologized said once I have proof I shipped back they would overnight the amp (this part is important), nowing I have a show and need it. They said it will overnight at 11:30 AM That day.

No wories until I tell him I had to go to work will ship the stool back at 3:30. Then I am back on hold, he comes back and says "Oh my supervisor said we don't have this amp. I was of course upset. They charged my card for it. The promised overnight delivery

By the way no supervisor ever got on the phone. It was left that they would put my money back for an item I did not buy because they never had one to sell.

Asked for the supervisors name. The guy on the phone said Dillion (Who I daught very serious was true) Asked for his last name, he said I will transfer you. A guy picks up the phone gives me the same BS. I asked for his name and he tells me Dillon, I asked for his name again he said it was agiant their policy! More BS!!!

After screaming a bit, the supervisor with no name said they would deposit the money back. For an item I did not get.

I received an email they will return the money for the amp I never received only the STOOL is returned in mint condition. The stool was delivered in a brown box because the Stool box was ripped to shreds and crushed inside. They looked it up, said they have no idea why this was sent to me. Again I did nothing wrong except keep trusting them!

So they took my money, did not deliver!!!