360 Pros - Esales Returned defective item to company for refund and they are ignoring my emails and giving no call backs Farmingdale New York

I completely agree with Jerron's claim (didn't need to read any further down) This company is corrupt, using basically thesame stategy with me as they did Jerron.

Sept 27th 2012: My XBOX was received by XBOX Pros.  After diagnosing it, they charged me the same amount to fix my XBOX as they did Jerron.  I gladly paid over S100 to get it fixed. 

Nov 5:  They sent me EMAIL stating my XBOX could not be fixed, BUT, they could send me a brand new XBOX for only another $120.  After I told them I would buy one, they told me that that they were out of stock of new XBOX slims.  I then told them I did NOT want to buy from them.  1.  Because they weren't even in stock. 2.  Because the shipping cost plus a 4GB XBOX hard drive wasn't worth it.  Driving to a local BEST BUY and buying an XBOX with 160GB of memory would cost about the same.  The lady said she understood and gladly complied and said I would get my money back.  Directly after this period I went and bought an XBOX from Best Buy.

XBOXPRos/ ESALES shipped me back my broken XBOX Elite.

When I got my CC Bill in the mail over a month later, I realized that they didn't give me my money back.  I called them right away and the same exact lady told me, "You didn't receive your CHECK?, We sent one out." 

I asked them why they were sending a check and not returning the money to my credit card like they should have.  Her reply, "Hurricane Sandy wiped out our computer systems, we are having problems so weare sending out checks.  We will re-issue a check and send one out to you."

I believed that story.  What a crock of you know what.

January 2013, still no money back in the mail.  I called again.  This time she told me I should have received it but that I should get a check in the mail in 7-10 business days.  Still no check.

I filled my dispute with MasterCard.  They said they would help me after telling themover the phone what happened.  A month later, (still no check) and MasterCard sends me mail stating I have to FAX the same exact stuff over the phone a month prior. 

So right after I receive this paper, I called XBOX Pros back yet again.  This time it sounded like a different lady.  She told me that NO CHECK was sent out before (LiKE I WAS TOLD MULTIPLE TIMES) but that they just ACTUALLY sent a check out 4 days before my phone call. 

So I waited a week tosee if it came in the mail.  I did not, but I then received mail from MasterCard saying they would NOT HELP me anymore.  They are just as bad as the company ripping me off.  So I called and a Mastercard employee and they told me that I need 'proof' that the dispute is still in process with ESALES.  So they told me not to call XBOXPros/Esales and EMAIL them so I could send Mastercard their reply.  I email them 3 times through JG Electronics (theire-mail system.  They completely ignored all my EMAIL.

Then, I tried to call them again. Their phone line is dissconnected.  I go on the website(www.360-pros.com), it says it's "temporarly down".  I go to their EMAIL site, JG electronics.  That is down as well.

What they are/were is a company going through their DOWNFALL trying to STEAL as much money as possible before going out of business. I made the mistake of assuming they were incompetent, instead of realizing they are con artists.  Mastercard now says I have to PROVE that they went out of business so they can contact XBOXPros Bank, Just so I can get my money back, yet theyare content charging me APR months on end for an XBOX (about $230) that I never got.  I am now here, and going to other sites like the Better Business Bureau to see how I can get this resolved.

IF THEY EVER COME BACK ONLINE, DO YOUSELF A FAVOR.  DON'T GET INVOLVED WITH THEM!!!! THEY LIED TO ME OVER THE PHONE SAYING THEY WERE SENDING A CHECK 4 TIMES.  BECAUSE OF THIS DELAYED MY COMPLAINT TO MASTERCARD WITH ONLY GIVES 60 DAYS TO CLAIM, EVEN WHEN I DIDN'T EVEN KNOW TILD I CHECKED A MONTHLY STATEMENT THAT 360PROS HAD CHARGED THAT SECOND TIME FOR AN XBOX THAT WAS EVEN SUPOSED TOBE IN STOCK FOR "UP TO 2 WEEKS."

If anyone has any information tohelp resolve this,or more proof that they have gone outof business, please let me know. 

I purchased my first xbox from the company in Nov within 90 days the xbox got the 3 rings and that point I contact Xbox 360 pros to see my options. At this time I was told I could return the Xbox for a new system and receive a new 90 day warranty or I could receive a refund. I choose to receive the new system. After receiving the new system within the 90 day period it went out again so at that point I requested a refund from a rep named Barbara. Barbara told me that was fine and I would receive check within 7-14 days. I never received anything so at this point I sent a email and the company responded with they show no record of ever receiving the system back. At this point I provider the tracking number 03083390000146458109 which as we all see it was received. Now at this point even if you say the system was out of warranty as you said you said why didn't I receive the system back? Also the reps are continuing to say my check is in the mail when someone contacts the company. Are you saying I'm lying or your reps?

I purchased my first xbox from the company in Nov within 90 days the xbox got the 3 rings and that point I contact Xbox 360 pros to see my options. At this time I was told I could return the Xbox for a new system and receive a new 90 day warranty or I could receive a refund. I choose to receive the new system. After receiving the new system within the 90 day period it went out again so at that point I requested a refund from a rep named Barbara. Barbara told me that was fine and I would receive check within 7-14 days. I never received anything so at this point I sent a email and the company responded with they show no record of ever receiving the system back. At this point I provider the tracking number 03083390000146458109 which as we all see it was received. Now at this point even if you say the system was out of warranty as you said you said why didn't I receive the system back? Also the reps are continuing to say my check is in the mail when someone contacts the company. Are you saying I'm lying or your reps?

I purchased my first xbox from the company in Nov within 90 days the xbox got the 3 rings and that point I contact Xbox 360 pros to see my options. At this time I was told I could return the Xbox for a new system and receive a new 90 day warranty or I could receive a refund. I choose to receive the new system. After receiving the new system within the 90 day period it went out again so at that point I requested a refund from a rep named Barbara. Barbara told me that was fine and I would receive check within 7-14 days. I never received anything so at this point I sent a email and the company responded with they show no record of ever receiving the system back. At this point I provider the tracking number 03083390000146458109 which as we all see it was received. Now at this point even if you say the system was out of warranty as you said you said why didn't I receive the system back? Also the reps are continuing to say my check is in the mail when someone contacts the company. Are you saying I'm lying or your reps?

I purchased my first xbox from the company in Nov within 90 days the xbox got the 3 rings and that point I contact Xbox 360 pros to see my options. At this time I was told I could return the Xbox for a new system and receive a new 90 day warranty or I could receive a refund. I choose to receive the new system. After receiving the new system within the 90 day period it went out again so at that point I requested a refund from a rep named Barbara. Barbara told me that was fine and I would receive check within 7-14 days. I never received anything so at this point I sent a email and the company responded with they show no record of ever receiving the system back. At this point I provider the tracking number 03083390000146458109 which as we all see it was received. Now at this point even if you say the system was out of warranty as you said you said why didn't I receive the system back? Also the reps are continuing to say my check is in the mail when someone contacts the company. Are you saying I'm lying or your reps?

Mr. Dennis was out of warranty when he requested a refund. I emailed him directly asking if there were extenuating circumstances, to which I received no response.