Report: #378810

Complaint Review: 511 Tactical Direct - Tom's River New Jersey

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Submitted: Mon, October 06, 2008
Updated: Mon, October 06, 2008
Reported By: — Fountain Hills Arizona

Author Confirmed

Why?

511 Tactical Direct 2161 Whitesville Rd. Suite C. Tom's River, New Jersey U.S.A.

Phone: 732-905-4499
Web:
Category: Clothing Stores

511 Tactical Direct Sent Improper sizes, NO Customer Service, Required To Pay Return Shipping Tom's River New Jersey

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511 Tactical refuses to provide Customer Assistance!

They sent improperly tagged pants, and improperly sized belts and the Customer Service (actually the lack thereof) Department refused to answer my E-mails, or return my telephone messages as promised.

I have purchased 5.11 Tactical clothing and accessories from local merchants and the sizing was proper. Ordering the exact same items from 511TacticalDirect.com resulted in the wrong sizes.

It cost me $11.70 to return the merchandise due to 511 Tactical incompetence. Also, they state their Website states I'll be charged 15% restocking fee.

Not only will I not purchase from 511TacticalDirect.com, I will not purchase their products from any merchant.

Thomas
Fountain Hills, Arizona
U.S.A.

This report was posted on Ripoff Report on 10/06/2008 04:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/511-tactical-direct/toms-river-new-jersey-08755/511-tactical-direct-sent-improper-sizes-no-customer-service-required-to-pay-return-shipp-378810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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