Complaint Review: A & P Appliance - Louisville Kentucky
- A & P Appliance 1137 Schiller Ave Louisville, Kentucky USA
- Phone:
- Web:
- Category: Small Business Services
A & P Appliance Ace and Penny Damaged my floor and refuses to pay for the repair Louisville Kentucky
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DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY I hired them to remove a sub zero fridge and install a new one. They showed up two hours late with two people to do the job and Ace blamed Penny for not telling them that it was a large appliance. It took two days to do the work. The first day they removed the refrigerator that I had. In doing so they gouged up my new hard wood floors because they let the dolly go directly onto the floor and proceeded to drag it. I yelled for them to stop because they were scratching and denting the floor. They layered cardboard along the remaining path to the outside and slowly picked up the fridge little by little to get it out of the house. They started trying to move the new fridge from the garage and said they would have to come back the next day because they need more help. They came back the second day with a third guy and were able to get the fridge in with no further damage. I asked Ace before he started any work if they were insured and he said that he was. While Ace was filling out the invoice I asked him to write on a separate invoice that he would be repairing the floors in the kitchen. He did that. I called and had River City Flooring come out and give an estimate. They said that because the floor was not just simply scratched at the surface but actually dented from the weight of the fridge dragging on the floor they would have to sand and refinish the entire kitchen and hallway. Ace then called his friend to have him do the work and gave me his number to schedule him to come out. I called his friend and his friend informed me that he doesn't do hard word floors and that even if he did come out that he would not be covered by insurance if something went wrong. I contacted Ace and he said we would have to make other arrangements and that he was no longer operating because he had a heart attack. I had a friend call the number and what a surprise....they are still operating. I also explained to him that the damage happened while he was working and insured and that it would be covered. He texted me back saying " Take it to small claim court..my guys I had doing it swears it was already messed up. Have a good day. Don't contact me any more or it will be considered harassment.
DO NOT USE THIS COMPANY!
In case Ace tries to say that he doesn't know who I am and has no record of him doing this job as he has with some other customers I have invoices from A&P Appliance repair with his signature and phone number. I am not confusing this Appliance repair company with any other. This is A & P appliance.,,,,which is Ace and Penny.
This report was posted on Ripoff Report on 07/19/2016 11:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/a-p-appliance/louisville-kentucky-40204/a-p-appliance-ace-and-penny-damaged-my-floor-and-refuses-to-pay-for-the-repair-louisvil-1317741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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