Access Securepak Refused to replace New Balance 608 - Men's Training Shoes under warranty St Louis Missouri

My friend Rolando Otero, who is 73-years-old, writes to me from prison in Doral, Florida, saying that inmates there can only purchase items through this company Access Securepak, that does not honor product warranties. 

Otero (No. 058721) purchased a pair of New Balance 608 Men's Training shoes that had a year warranty. The shoes became defective after five months. When Otero wrote to Access Securepak for a warranty replacement, the company refused to honor his request.

Everyone should beware that any product purchased through Access Securepak is done at your own risk, as they do not honor product warranties.