Complaint Review: ACTUM Processing - Austin Texas
- ACTUM Processing 7004 Bee Cave Road, Bldg. 3, Suite 312 Austin, Texas USA
- Phone: 5124020082
- Web: www.actumprocessing.com
- Category: Credit Card Processing (ACH) Companies
ACTUM Processing ACTUM ACH ACTUM MERCHANT PROCESSING Vinnie ,Vinny, Jones Absolute Crooks & Scumbags - Ghost Company all calls go to voicemail - HUGE SCAM steal your money and offer no service. Austin, Phoenix Texas, Arizona
*Consumer Comment: Time wasters, Truly Unprofessional, Liars
*REBUTTAL Owner of company: Company Response
*Author of original report: Correction
*Author of original report: Sorry about the Type-O's
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These people are crooks and scumbags. They do not ever answer their phones at any time of the day. I called them on all of the numbers listed on their website for several days and left messages and no one aswered me, ever. It took me leaving a message threatening to take action and roast them on the web for the so-called big swinging bad a** president of the company, "Vinnie the Guido Jones" to call me back and basically tell me that he was going to keep my money and there was nothing that I could do about it, and try to strong arm me and tell me how things were going to go. LMAO. Yeah right bro... whatever you say. These people dont tell you that they charge you a fee of $250.00 just to look at your documents and do nothing else for you at all. What a rip off!!!! Absolute crooks. On top of that, they pay out $75.00 to the affiliate that brings them the deal before even considering making a decision on the file, without offering any services, nothing. And guess whos pocket that comes out of? You guessed it, the consumer. The kicker is that they do it via an ACH debit to your account which naturally you provide on any merchant account appication because its where you want them to deposit your funds... so the bank doesnt want to reverse the charges. Its not about the money anymore. Its about being misinformed, mislead, neglected and then having the audacity to try and bully me... AHHAHAHAHAHA! Definitely do not do business with these idiots, crooks and half a** theives.
This report was posted on Ripoff Report on 04/13/2017 05:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/actum-processing/austin-texas-78746/actum-processing-actum-ach-actum-merchant-processing-vinnie-vinny-jones-absolute-crooks-1367618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Time wasters, Truly Unprofessional, Liars
AUTHOR: Valarie - (United States)
SUBMITTED: Friday, November 30, 2018
STAY AWAY! TIME WASTERS! I called up them a month ago to sign up for ACH processing, but no one ever picks up my call. Their business phone straight goes to Voicemail. After a few weeks, they had replied to my inquiry and scheduled call to discuss our needs. We told them what we need in ACH processing, How we are processing now. We received pricing and quote, and it looked good. We agreed with their quote and moved to fill their LENGTHY APPLICATION. This application has asked a lot of private and personal details. I trusted them and signed everything then handed them over to Nate who was working for this company.
After a couple of days, They started underwriting process and asked Business Audits. Of course, we also provided it. Then they had a problem regarding my Experian Credit Freeze. They wanted to call my number to complete verification. I gave them time, but they never called, However; they claim that they had called me several times but when I check my phone call records, no single call ever come from any United States phone. When I provided them with phone logs, they stopped answering emails. I suspect they are the real fraud, not me but they call me fraud without any due diligence. Let’s assume that my phone went into Voicemail but they should leave me a voicemail but they did not. The funny thing is that Actum Processing's Business Telephone is straight goes voicemail. You can’t reach human there. They are not a professional company. I deserve an apology for the time they wasted.

#3 REBUTTAL Owner of company
Company Response
AUTHOR: Actum Management - (U.S.A.)
SUBMITTED: Friday, April 14, 2017
The reviewer applied for an ACH processing merchant account with our company, Actum Processing, LLC. The reviewer was introduced to our company by one of the 150+ Resellers / ISOs that work with Actum Processing, which he describes as the “affiliate”. Merchant processing is a highly regulated business. As a Third Party Sender of ACH, Actum Processing is obligated to perform a thorough underwriting of each applicant to ensure that our company and our financial institution partners adhere the requirements and guidelines set forth by the regulatory agencies, including but not limited to: Know Your Customer (KYC), anti-money laundering / bank secrecy act (AML/BSA) and Office of Foreign Assets Control (OFAC). In addition, merchant processing requires that careful consideration be given to the substantial credit and reputational risk that a merchant applicant may pose. Applicants must sign an agreement that authorizes Actum Processing to perform credit and background checks on the principals and the company, which the reviewer did on behalf of himself and his company; as well as authorization to debit the bank account provided by the reviewer for the application fee that was presented to him by the “affiliate” that introduced him to Actum Processing. This is a standard in the industry. It is unfortunate that the reviewer is unhappy with the outcome of his application; and that he has resorted to libel, but we are confident that his review and our response will speak to the credibility of each party.

#2 Author of original report
Correction
AUTHOR: - ()
SUBMITTED: Thursday, April 13, 2017
The presidents name is Vinny Lipari

#1 Author of original report
Sorry about the Type-O's
AUTHOR: - ()
SUBMITTED: Thursday, April 13, 2017
Sorry about the errors in the report regarding the mispellings and other things. I was frustrated and typing very fast. Thank you.


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