Aegis Lending Corp rip-off! They did not do their job in the closing of our mortgage. Tampa Florida

Just a thought here...YOU are the account holder for the loan you refinanced, and therefore, should have had easy access to make a quick call to verify any payoff amounts at any time.

Why didn't you do that? A reasonable person would do that...for example if you SOLD your house rather than refinance it, wouldn't you want to know yourself how much you owed on it? Additionally, the title company usually is responsible for obtaining a payoff amount and generally in an time I've refinanced, heard them specifically say that the payoff amount (pointed out to you) is on the HUD and should that vary by any amount by errant information either provided by that lender or you, then you are responsible for any overages/shortages from that.

That should have clued you in to call your own lender and ask them what the payoff balance truly was. I've never had one single issue with my refinance and though occasionally a detail is overlooked (and in some cases companies refuse to give payoffs - like ABC Mortgage of PA - for any loan for any reason...even to the customer.

When it comes right down to it, you owe yourself a responsibility to handle your own money and should have made the call yourself to verify a payoff amount...especially if you had a full 3 days after closing do do that. You didn't, and let the 3 days go by...where any mistake could have been cleared up or clarified if you had any questions whatsoever. I think the blame does not fall so much anywhere but in your failure to utilize the best 3 letters of the alphabet...CYA.

The feds give you that 3 days to read the paperwork, and verify things like making sure payoffs are correct, taxes are reporting right and the numbers make sense. Sure...someone made a mistake...but you are also part to blame for not speaking up and not making a call to find out exactly how much you owed on your own loan.

The final total of the loan amount stayed the same. The amount owed to a creditor changed. There were no liens, taxes or IRS stuff. It turns out it was a payoff penalty that changed the amount. HOWEVER, that figure reflecting the penalty was not included on the HUD statement.
MLS is the holding agency that accutally pays the money out from the mortgage. I don't remember what it stands for. In the end we were short about $4000 from what we had anticipated receiving into our pocket for various needs.
So, Andrew of Aegis never got the payoff of the former mortgage but the figure was higher than the principal information that I had provided him. So when I questioned the number during the closing, he said that was the payoff amount. Since I knew that there would be more than the principal owed, when he said that was the closing amount and that the figure was on the official paperwork, I assumed that was the payoff amount from the previous mortgage holder. IT WAS NOT!
If that had been the correct amount then the loan would have been fine, HOWEVER ... after the 3 Days of Remorse Period was over, the money that was supposed to be deposited into our account wasn't there, when I called to find out why I was told that MLS had not been given the payoff amounts. When I finally got through to Andrew he told me that he had never received the information from my previous mortgage company. This was the first time I was told that HE DID NOT HAVE THE INFORMATION although HE HAD SAID that the figure on the HUD paperwork was the payoff of the mortgage. Having spoken to me everyday for over 2 weeks, it never occurred to Andrew to tell me that he did not have everything, even though I had asked him a few days before the closing if there was anything else that he needed so that the closing would not be delayed!
If at anytime during this process I had known that he had not received a total but was making it up I would have walked out or reworked the loan.
THIS IS WHERE MY MISTAKE WAS ... I failed to ask to see a copy of the payoff paperwork from the previous mortgage holder at the closing. That mistake will NEVER be made again. I relied on the accuracy of the HUD paperwork and the rest of the mortgage paperwork that the "professionals" filled out. Aegis will also never have my business nor will they ever receive a positive endorsement from me either. Many of our friends who have gotten mortages or have done refinancing since this incident have said that they refused to even talk to Aegis because of this specific incident, that total is over 8 families since June, totaling well over a million in financing. So long as Aegis is in business and we have friends buying or refinancing we will make sure they know not to do business with Aegis.
In short ... you can continue to think that I am some sort of idiot and don't know what I'm talking about but I do know the facts of this issue. I tried to do everything that I should do to make this go well and accurate. Andrew of Aegis however, failed to do his job and as a result has really caused a huge problem for us. Neither he nor Aegis have done anything to help correct the problem and that is poor business. If you work for Aegis then I would encourage you to have your company do 2 things, FIRST audit the Tampa Office for other such discrepencies and SECOND, find out how to keep this from happening again or how to fix such a problem when it is their fault with an existing client. Nobody should ever be this dissatisfied as a client.

Donna, Help me to be clear. The HUD statement you looked at and signed had the correct amounts on it based on the amounts from the credit report or from statements from the account statements you supplied to the loan officer? Did the gross loan amount match the amount you expected? If I am clear between the time you signed the HUD and the supporting paperwork to the time the loan funded ALL the amounts changed as well as the gross loan amount to a much lower total than what you signed for? This is so hard to bellieve. The paperwork can't change in the 3 days of remorse. To have the amounts change after the fact is something I have never heard of nor could I believe could happen. Were there liens being paid, taxes, judgements, IRS concerns? If the correct amounts were not paid were you given cash instead of the amount necessary to pay theh bill? Who is MLS? Here MLS stands for multiple listing service which is were homes are listed for sale with realtors. when it come to a perticular account payoff the bank can only payoff either the amount on the credit report or the most current statement not what the customer sas they owe. Still a few ? which are not clear.

To: Scott-Latham,New York, U.S.A.
Perhaps you should re-read the complaint.
When we closed, the amounts were filled in and we believed those amounts were correct based on the information we had. As stated in the original complaint, we did not find out that they did not have the correct numbers until after the 3 Day Period of Remorse was over. We did read everything while there and after we left.
Andrew of Aegis did not do his job of making sure he had everything for the correct totals and did not tell us that the numbers were his estimates based on the information we had given him. When the lender does not do their job and they do not give the customer correct information that is their fault not the fault of the consumer.

In a loan refinance there is 3 day funding period with a chance to withdraw from the loan. The customer reads and signs paperwork about that option. The customer should read what they sign and if the amounts and the payoffs are not correct DO NOT SIGN, GET UP, AND WALK AWAY. I do not know how this loan was closed but I do know the paperwork is available to read before you sign and if the customer did not read it either at the closing table or in the 3 days before the loan was funded, the concern is with themselves and not the loan company. This is thier home and most likely the largest thing they own. Not to read what you sign is noones fault but the people who did the mortgage.