Aerate-1 Landscaping & Ponds We paid $550 for nothing Bolingbrook Illinois

Don't get duped like we did!

Aerate-1 has been doing my spring pond clean-up for the past 2 years. We've been happy with their service, so this summer I contracted them to replace 4 lights in my pond. I don't know much about lights, so trusted that they would guide me with the right product.   

On 7/18/2014, Hector Martinez and his crew came out to do the work. I paid him $550.00 for the 4 lights and installation. Since it was daylight, I wasn't able to see the result at the completion of the job. When it got dark, I immediately saw that both the product and the installation were not satisfactory. The lights are LED; they're harsh and glaring and don't match the rest of the landscape lights in our yard.  Moreover, they are not positioned correctly - there's just a big ball of light in the middle of the pond and the waterfall is completely dark. 

I emailed Hector to let him know that I was not satisfied with either the product or the installation.  He told me that I should try moving the lights around at night to get them positioned correctly.  Hello?  What am I paying him for if I have to wade into my pond myself to position them?

As for the lights themselves, he told us that he only carries LED and that we should go out and buy our own lights and he would have them installed.  When we asked how the refund would work for the lights he installed, he told us that they were non-returnable and that we were out the money.

Don't believe Aerate-1's claims on their website about 'highest level of customer service" or "commitment to quality".  After spending $550 for nothing, we're now back to square one with our lighting project.