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Report: #860784

Complaint Review: Afficient Towing - Phoenix Arizona

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  • Reported By: Wise Man — San Francisco California United States of America
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  • Afficient Towing PO Box 37962 Phoenix, Arizona United States of America

Afficient Towing Overcharged and towed from an area without signage. Rip Off! Phoenix, Arizona

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On March 24, 2010 I was towed by Afficient Towing & Recovery from the Firestone Tire Company in Scottsdale, Arizona.  Not only did they tow me without clear notice (no signs posted in the area I was parked), they also ripped me off and charged me twice the legal amount ($150).  When I went to retrieve my car, I was charged double by John, who said it was after hours and towing fees are double.  I paid the fee and got my car but was upset and wanted to clarify with Scottsdale Police.  They told me this was a recurring scam by towing companies and that they would make a report and dispatch an officer. 
 
I drove back to the tow yard and they said it was legal.  I called Scottsdale Police on speakerphone and the woman confirmed that they were not allowed to charge more than $75 in 24 hours.  The towing company woman refunded me the difference but would not refund the initial $75 for towing my car even though I was parked in an area without signs or notice of no parking. 
 
 
The sign on another part of the parking lot reads VEHICLE TOWED AT VIOLATORS EXPENSE NOT TO EXCEED $75/24 HRS IF YOUR CAR HAS BEEN TOWED. CITY ORDINANCE 2242. 
 
John said that Normal business hours are 9-4:30pm and it is $75 between these hours.  Our owner had a meeting last week with us and said no exceptions, anyone after 4:30pm must be charged double.  Surely a city tow truck company operating out of Tempe, Glendale and Scottsdale should know the law and not take advantage of it.  
 
Not only was I taken advantage of by being over-charged, I was initially parked in a space and surrounded by spaces that have no signage indicating no parking.

This report was posted on Ripoff Report on 03/28/2012 11:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/afficient-towing/phoenix-arizona-85069/afficient-towing-overcharged-and-towed-from-an-area-without-signage-rip-off-phoenix-a-860784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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