Airbrush City Faulty Compressor Ripoff Nampa Idaho

In your rebuttal you noted that I contacted you guys over a year later. if you read my initial report carefully, you'll note I contacted you pretty much immediately after receiving it. It just took over a year to write the ripoff report because I was still pissed about it and still am! Yes, that's right it's 2015, nearly 9 years after my initial purchase and i still think you people are a big scam. Good customer service is not only providing the product you promised (which you didn't and could very well be argued in a court of law. I'm pretty sure any judge would side in my favor. You can't sell something to a consumer that doesn't perform as promised. It's just wrong and it's against the law) but it's also owning up to your mistakes. I am a business owner and I firmly believe in fixing my mistakes. I sell things online and if I make a mistake or send a customer something that was of a lesser quality than my standards, I pay for shipping for them to return it. I make sure the customer gets what they need. I would never leave anyone hanging and guess what, the things I sell don't cost more than $10 a piece. That's the kind of customer service that is expected nowadays and back then as well. A refund should have been provided for the entire amount. I should have received a promise that if indeed there was something wrong it it, I was going to be reimbursed for all additional expenses. That's just good customer service! The shipping to and from and the restocking fee should not be the burden of the customer if it was your mistake. Period!

 I bought one of Airbrush City's compressors, plugged it in, started to adjust the black knob and it fell off in my hand. LOL !! Never to be fixed again. I didn't want to send it back, too much trouble and thought "big deal, Surely it's an easy fix."  NOT !! I still have it. Never used and I don't think it ever will be. But the two air-brushes I got from them are just fine. I suspect I'll buy from them again.

  1st, please note that this persons report is over 1 year from date of purchase. What many people do not realize, purchasing from the Internet is no more than a mail order service. This means you have elected to have a 3rd party such as UPS, Fedex, etc. be your paid delivery service, to go to the store, pick up your merchandise, and deliver it to your home or business. There are expenses involved for this service. Just as there are expenses for yourself if you were to drive, say to Wal-Mart, to the store in your car to purchase the same merchandise. And, if you were to drive to Wal-Mart to purchase a compressor, got it home, and it was broke or did not work, you would have to return it to the store for exchange or refund at your own expense. They would not send a driver to pick up your merchandise. As a matter of fact, I have bought several items from retail stores over the past few years that were to large to fit in my car, and had to pay a hefty delivery charge to the store for delivery.

   That being said, this person used the compressor for sometime before contacting us about any problems. We explained that we would repair or replace the compressor at our expense, under warranty, and would need to return the compressor with a given RMA# (return merchandise authorization #), shipping prepaid by customer. WE would then return the repaired or replaced compressor to them, shipping paid by us. Many Internet companies require customers to pay shipping in both directions for warranty.

   As for refunding their monies, this compressor was used for quite sometime, so we did offer a refund less 20% if they elected not to have us replace the compressor for free, to try and satisfy this person. We cannot re-sell used item, and donate used items to various charities.

   In today's world, 800#s are becoming a thing of the past, as are land lines. With free long distance with almost all cell phone companies, and very cheap or free unlimited long distance packages by land line phone companies such as Qwest, more and more companies are eliminating #800s to lower overheads, passing the savings back to customers with lower prices on merchandise.

   At Airbrush City, Customer Service is our #1 Goal. It is very difficult sometimes to answer the phone and try to deal with a yelling, unhappy customer, but we try. Many times the customer may be unreasonable, dictating to us how we handle a problem, making unreasonable demands, etc, but we always try to keep a smile, and even bend the rules to please the customer. But, can only go so far.

   To all our valued customers: may your airbrushing be good, and enjoy.

    Best and Kindest regards

    Customer Support

    Airbrush City