airG unsolicited cell charges for chat service not ordered or utilized Vancouver, British Columbia

Dear Central Oklahoma customer,

Contrary to your claims, we have a very vibrant and active community of over 40 million customers, and are not "con artists", and I'm sorry this is the impression that you've reached by reading the 3 posts on this site. 

In the audience of our millions of customers we are increasingly finding that there are customers that share phones, or who use phones that are paid for by another family member or friend.  Every one of the complaints cited on this website, we have worked as diligently as possible to resolve expeditiously. 

If you have incurred charges on your bill, which you feel are incorrect, please contact us and we will look through our logs to confirm when and how those charges were incurred.  If you are not satisfied, we will help you get a refund from your phone company or where technically possible, we will refund you directly. 

Finally, you mentioned that our web links didn't work.  I visited our website and reviewed that they are all in working order.  In my original response back, I also provided you with the email address, support@airg.com.  Checking that inbox, emails have been sent successfully to this address. 

Thank you,

Karen
airG Customer Support. 

After several unsuccessful attempts to contact airG through their non functional web  links, I spoke to a young man at the toll free number.
The company rep gave the same line of propaganda you submitted: another person's use of my phone, etc., etc. The rep then stated "it's not the company's policy to give refunds." I told the rep it isn't my policy to be charged for services I did not order, were not discoverable on my phone, and did not utilize! At this point the rep stated the issue would "be investigated" and assured me no further charges would be on my next phone bill as of 24 hrs from my call.
I have informed my carrier, and filed a formal complaint with the Federal Trade Commission. I will pursue this matter to the fullest extent permitted by law to recover what I believe are fraudulent charges by your company, and do my utmost to ensure the whole world is aware of what I believe are unethical, and most likely illegal business practices. Be advised, I will remain in contact with my carrier, and the FTC.
I demand a prompt and immediate refund of the three month's charges posted to my bill.

Dear Central Oklahoma customer,

Thank you for your feedback.  Firstly, we are disappointed that you are dissatisfied and we want to help you.

Our services are initiated and transacted on the mobile internet, and are purely an opt-in service.  The only way a customer is billed is if they click through our terms and conditions for the service, which are clearly and conspicuously displayed before our customers access our service.

To help you resolve this issue, i would recommend that you discuss these charges with other family members or friends who have have access to the same phone.  Increasingly, we find that customer billing inquiries stem from the person paying the bill not being aware of the usage by a friend or family member with access to the same phone. 

Finally, please contact us directly at support@airg.com for assistance.  If your phone is being billed, we can quickly stop any further charges to your phone and we can investigate the charges. 

Again, thank you for your feedback.  We will work with you to resolve this issue.

Sincerely,

Karen
airG Customer Care