Alert1 False advertising, items listed on web not shipped. Refund process delayed, label did arrive, repeat calls Internet, Pennsylvania

Alert 1 - I order the best value system for my sick father the web advertise it included a Complete Medical Alert system with 2 way voice.  30 day risk free trial, Free Spouse Monitor, free shipping a room & all way button, a access lock box. for $330.00.  Upon receiving the box the 2nd alter system was not shipped, nor was hallway monitor.  The fact the company couldn't complete and shipped their best value products was a concern.  How would they then respond to an emergency.  I requested a refund and was told the shipping label will take 7 to 10 days.  The refused to give me a authorization number over the phone or e-mail me the label.  I waited the 10 days for the label, again it didn't come.   The company is located 112 miles north of my residence and unless they were walking the label to my home it should not have taken 10 day or longer to get here.  I called and they said they would send another one but it would take another 10 days.  They would not credit my purchase even though the web site stated 30 day risk free trial (one month free service).  Beware of companies that advertise TRUST US with the safety of your love ones, but can't get orders or refunds correct.  How would they service an Alert Call.