All Things Hair Krissy Dee Scam, Never received products, PayPal dispute resolved in my favor Memphis Internet

 I purchased hair products from All Things Hair on March 27th. I had purchased from them before and it took longer than I expected to receive my products. They updated saying they had hired more staff to get products out quicker. So I gave them another try. I ordered during a special sale. I read their shipping terms and saw the shipping time was 25 business days. That is a long time but I thought they were being more realistic from the initial 3-5 business days promised on my first order. May 1 would have been 25 business days. On May 20 I followed up and received an email saying my order would be shipped by May 29. On June 1 I followed up advised it would be shipped by the end of week by phone.

On June 8 I emailed and then called same end of week promise. The following week I attempted to DM on ig. Same promise. I attempted to call left voicemails and emailed to no avail. On June 19, I received tracking. Still didn't receive my product. On July 10 I filed a dispute with pay pal. 3 days later I received a response saying that they would send my product IF I closed my dispute. I let them know that I didn't feel comfortable trusting their promise to send me what I purchased after so many promises had fallen through.

I also let them know that the dispute was a last resort due to their inability to fulfill their obligations. I still cannot comprehend why there were conditions to receive a product that they received money for months ago. I advised I would close it after they gave me what I ordered or a refund. They did not respond. I escalated the claim. And pay pal awarded me my full refund. Horrible business ethics. Horrible customer service. Glad I got my money back. I've seen others complain on Instagram but they delete them right away.