Allegro Medical And UPS Return "disappeared" Mesa Arizona

I own a shipping facility. There is only two possible ways that UPS could deliver that package to a completely different state. The first would be if the incorrect zipcode was provided to UPS. UPS typically resolves that problem when referencing also to the city, then street address. If a similar city and street exists in with the incorrect zipcode, UPS would correct it to that location. All carriers exept USPS use that protocol. With USPS (post office), the package is likely lost forever unless the recipient retuns to sender.

The other possibility is that Allegro received the shipment properly, then re-used the box top send the crutches to the next buyer. Allegro may have forgotten to remove or cover the old shipping label. When the label was scanned for delivery, the old barcode label may have been scanned with the Minnesota tracking #.

Regardless, if you take your tracking # and look it up yourself in the UPS website, you will be able to see what happened. In the seven years that I've operated this shipping facility, I have gotten calls most every week inquiring if a package was delivered to a company. Many time, the customer states that the company says they never received it. Without exception, the company has ALWAYS received the shipment, but did not log it in correctly in their receiving records. This does, of course, assume that the correct address was used.